New Landing › How can we help? › Cardinal › Woocomerce issues with latest update

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Cardinal
  • February 24, 2015 at 1:04 pm #152741
    mdearden
    Member
    Post count: 39

    I’m having problems with the latest Woocomerce and this theme.

    Orders are appearing as pending then cancelled yet the money is completed in PayPal, the Woo updater says the theme has outdated files in it which are most likely causing these problems.

    It also now shows a qty button next to add to basket which it has never done before.

    The site is on the latest version of everything.

    February 24, 2015 at 1:05 pm #152742
    mdearden
    Member
    Post count: 39
    This reply has been marked as private.
    February 25, 2015 at 7:29 am #152954
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    February 25, 2015 at 10:21 pm #153201
    mdearden
    Member
    Post count: 39
    This reply has been marked as private.
    February 25, 2015 at 10:50 pm #153207
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It seems to be because of your child theme. Probably you have woocommerce modified files. You compare them with the same files in the parent theme and adjust the changes.

    It the file in the child theme should be like the file in the parent theme plus your changes.

    -Rui

    February 25, 2015 at 11:30 pm #153213
    mdearden
    Member
    Post count: 39

    Hi Rui,

    There are no modifications to this in the child theme, just a style.css and a function.php that alters the wordpress sent from email name. Nothing Woocomerce related…

    February 26, 2015 at 10:34 am #153322
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Please update to the latest version of Cardinal, we realised an update last night

    – Kyle

    February 26, 2015 at 10:37 am #153323
    mdearden
    Member
    Post count: 39

    Hi Kyle,

    It is on the latest version 2.05. The problem still persists.

    February 26, 2015 at 10:43 am #153325
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s really something in your child theme like I told before. Activate the parent theme and check Woocommerce system status and you will see.

    give it a try.

    -Rui

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