Woo load spinner issue

[David Martin – Support]

Is your site in the root FTP directory or one of these subfolders:

[hansulrik]

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[David Martin – Support]

Please ask your host to update your PHP/MySQL version: http://www.rodtnesbags.com/wp-admin/admin.php?page=wc-status

[hansulrik]

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[David Martin – Support]

It could be one of the issues, the process of elimination has only really left this.

Thanks.

[hansulrik]

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[David Martin – Support]

Do you mind if I enable Twenty16?

[hansulrik]

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[David Martin – Support]

I have tested this with Twenty16 and the issue remains. This indicates an actual issue with WooCommerce itself.

I thought this was because the shipping had been set, however when I tried to set this the loading spinner again was endless.

At this stage you absolutly must contact WooCommerce support https://support.woothemes.com/hc/en-us.

Please inform them:

1) Issue persists with plugins deactivated.
2) With Twenty15/16 active
3) With an increased memory limit added to the wp-config.php file.
4) No console log JS error or 500 server errors.

The above should help expedite the request. In the meantime, I’ll continue to help look for a solution also.

Thanks,
David.

[hansulrik]

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[David Martin – Support]

When logged in, follow this URL: https://woocommerce.com/my-account/?redirect_to=%2Fmy-account%2Fcreate-a-ticket%2F.

I have not found anything else, I will need WooCommerce to investigate as the actual plugin is not working with a WP default theme.

Thanks.

[hansulrik]

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[David Martin – Support]

Yes, it’s unique to your install/hosting platform.

Thanks.

[hansulrik]

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[David Martin – Support]

How strange, I’m glad they got this sorted for you.

I’d update all your passwords/hosting passwords to avoid this happening again.

Thanks.