Woo-commerce automatically canceling all orders

[lanaluise]

Ever since updating Woocommerce, orders are automatically being ‘cancelled’ upon purchase.

The money transfers through – and other than email confirmations – the client receives everything as normal. BUT, I only receive an email saying the order was canceled and it shows canceled in the status even though the money has no issues going through.

This only happened since I updated the Woocommerce plugin, which I did not do until I the theme update ready.

I would ask Woocommerce about this, but I know they will likely tell me that the status report shows the theme as outdated.

Any advice is appreciated.

[David Martin – Support]

Hi,

Do you have a coupon/free product we can test this with? This is not something I can replicate locally, please can you disable all plugins leaving only Swift Framework and WooCommerce active, flush your media temple cache and re-test?

[lanaluise]

This reply has been marked as private.

[David Martin – Support]

Hi,

Preview Slider: WooCommerce 3+ changed the variation object, we are updating our Page Builder/Theme files now to reflect this. This bug will be fixed.

Cancelled Orders: This is not something I can replicate on my local dev version, on your test product the shipping is $30 for intl shipping. – Can you test this with all plugins disabled, so only Swift Framework and WooCommerce are active? It’s possible a plugin is not full compatible with the recent Woo 3+ changes.

Thanks.

[lanaluise]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Yes it can be, Can you try to reach that plugin author?
We have no similar situations so it definitely can be related to that.

-Rui

[lanaluise]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

To be able to see images in the product slider.
http://thelivingheartrange.com/product-category/onesie

You need to add images to each variation.
https://www.dropbox.com/s/05rhecim6prlvft/Screenshot%202017-05-04%2018.14.55.png?dl=0

-Rui

[lanaluise]

This reply has been marked as private.

[David Martin – Support]

Please link me to the product you are testing this on.

Thanks.

[lanaluise]

This reply has been marked as private.

[David Martin – Support]

Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we look further?

[lanaluise]

This reply has been marked as private.

[David Martin – Support]

1) You must update the latest WooCommerce version: http://thelivingheartrange.com/wp-admin/update-core.php.

2) Your theme must also be updated to be compatible with the latest WooCommerce: http://thelivingheartrange.com/wp-admin/update-core.php

3) Clear your Media Template cache after doing the above.