why not working on IE8?

[didemf]

hello!

i live in south Korean..
so many people using IE8.

so i purchased this theme. because dante working on IE8.
BUT…NOW NOT WORKING ON IE8.

my client use window vista and xp. also they using IE8.
but they can’t saw homepage..

anyway please check.

Let me know. ASAP!

[Mohammad – SUPPORT]

Hi,
Please check it and seems to fine now.
Thanks
Mohammad

[didemf]

i’m sorry but.. i check now. but not working now….
why not working?

they are using window xp and vista… and only using IE8…

still not working. that issue is very big issue…
and i need more quickly solved that problem….

please check again ASAP!! please….

[Mohammad – SUPPORT]

Hi,
Its working fine at my side. Please attach some screenshots so i can check the issue easily.

Thanks
Mohammad

[didemf]

OMG…
i have so may issue.
first: logo is not come out.
second: loading is very slow.. so i can’t see site..(really lazy..)
third: every page is broken that page using builder.

please check again.. ASAP..

this project is very important for me…
because i must a success this project..

please one more check please.

so many people using window xp, window vista and only using IE8…one more check please..

and i already tell you my admin id and password…
please check again ASAP!!

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[Mohammad – SUPPORT]

Hi,
My colleague, Kyle will assist you shortly.
Thanks
Mohammad

[Swift Ideas – Ed]

Hi @didemf

Fixed the logo issue for you, just needed the width set for the logo.

Pages are loading fine for me here, no slower than IE8 usually is (it’s not as quick as latest browsers).

Page builder pages look absolutely fine, as they do with our demo site (if you see different it will be a local issue).

– Ed

[didemf]

Hello…
i check again.. but still not working..
on WINDOW XP AND IE8…
still very slow.. and every pages is broken…
please Check one more in the same situation as me.
window xp + IE8(not Compatibility View)

please check one more. more detail please.. i will wait…and my client.

thanks..

[Rui Guerreiro – SUPPORT]

Hi,

Tested in IE8 on a Windows 7 machine. Yes it’s slower than the Chrome or any modern browser but there is no much we can do about it.

Try to speed it up using a cache plugin like W3 Total cache or WP Super Cache.

-Rui

[didemf]

O.M.G….
I said window xp…and vista…(not working).

anyway.. you said can’t fixed, right??
so i want to refund.

please let me know how can i refund?

[Rui Guerreiro – SUPPORT]

Hi,

Will have to forward to Ed to see if it’s anything else it can be done.
How does our demo site behaves on your computer?

-Rui

[Swift Ideas – Ed]

@didemf – I tested on Windows XP, and it worked fine. Can you verify that you get the same issue on our demo site?

– Ed

[didemf]

no. not working even demo page.

==============================================
my work condition
———————————————-
OS : Window xp / Window VISTA
Browser : IE8
Theme version : Latest
WP version : Latest
———————————————

and my client using like me.
but you can’t fix(you already talked to me.)
so i want refund.
what can i do for refund?
please let me know.

[Swift Ideas – Ed]

@didemf – I didn’t say can’t fix, I said we can’t replicate that here. See here: https://www.dropbox.com/s/o3qb5ojl9mamrov/Screenshot%202014-12-02%2017.57.22.png?dl=0

Authors can’t provide refunds, only Envato can – http://support.envato.com

– Ed