New Landing How can we help? Themeforest Theme Support Neighborhood White Screen Appearing After Install – No plugins Installed

Viewing 10 posts - 1 through 10 (of 10 total)
  • #22408
    Rickerby
    Member
    Post count: 6

    Hello,

    I seem to be getting a white screen in the Admin and on the front end.
    No plugins are installed except woocommerce 2.0. Upon removing the Neighborhood theme
    everything returns to normal.

    Any help hugely appreciated.

    #22409
    Rickerby
    Member
    Post count: 6

    Interesting; using the “download all files and documentation” link on the Themeforest website and manually installing the file located in Theme Files/neigbourhood seemed to solve the issue. Using the Installable wordpress zip seems to cause problems….

    #22410
    Rickerby
    Member
    Post count: 6

    Installing and activating the recommended plugins:
    – Breadcrumb NavXT, Contact Form 7, Previous and Next Post in Same Taxonomy, Revolution Slider and YITH WooCommerce Wishlist.

    Seems to give the white screen in the admin and the front end.

    #22908
    Melanie – SUPPORT
    Member
    Post count: 11032

    What error do you get? Cheers

    #22949
    Rickerby
    Member
    Post count: 6

    Hello Melanie,
    I wish I could tell you that an error code occurs; However at the moment
    all that appears is a white screen in both the admin and the website itself.

    Once I remove all plugins, admin and website are restored.

    #22958
    Rickerby
    Member
    Post count: 6

    Hello Melanie,
    I went back to the drawing board and started with a fresh install
    of WordPress 3.6.1. I tried installing each pug in individually
    and the only one that causes the white screen is the Woocomerce plugin.

    Upon installation both front end and admin break and show a white screen.
    Sorry for the limited info.

    #22961
    Rickerby
    Member
    Post count: 6
    This reply has been marked as private.
    #22980
    SABSohail
    Member
    Post count: 10

    Fatal error: Call to undefined function woocommerce_get_page_id() in /home4/navid519/public_html/testphase/wp-content/themes/neighborhood/includes/swift-framework/sf-content-display/sf-header.php on line 37

    #23471
    Cosmin – SUPPORT
    Member
    Post count: 3851

    @Rickerby – do you have any special configuration in wp-config.php ?


    @SABSohail
    – have you installed all the necessary plugins? Especially, Woocommerce?

    Regards,

    ————————————————————————————————————

    Cosmin
    Support Assistant

    #23472
    Rickerby
    Member
    Post count: 6

    Hi Cosmin,

    Thank you for the speedy response.I have no special configuration in my wp-config.php.
    I have followed the basic installation of wordpress, then installed the Neighbourhood theme, added all plugins one by one.

    So far all plugins install without issue except the woocommerce one, which is when the screen goes white for the admin and the front end.

Viewing 10 posts - 1 through 10 (of 10 total)

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