New Landing How can we help? Themeforest Theme Support Dante What's going on? So frustrating

Viewing 15 posts - 1 through 15 (of 19 total)
  • Posted in: Dante
  • #124890
    bongobong
    Member
    Post count: 184

    So Mohammed was working on this and suddenly the map isn’t showing.
    What is going on? It’s a master slider. Latest version of everything. Please please can you tell me what’s going on.

    And please don’t do what you did last time which was inadvertently change the homepage to “latest posts” instead of the home page.

    #125117
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I will forward this to Mohammad for you

    – Kyle

    #125182
    bongobong
    Member
    Post count: 184

    Kyle how long will this take? Appreciate the response but that map is incredibly important. Please can someone get on this right away?

    #125211
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you please deactivate the ‘running around’ plugin and let me know if that fixes your issue

    – Kyle

    #125217
    bongobong
    Member
    Post count: 184

    Sorry which plugin??

    #125221
    bongobong
    Member
    Post count: 184

    I’m not sure what plugin you’re referring to

    #125226
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    He is referring to a plugin that is causing the error below.
    At least the directory of that plugin is called “running_around”

    https://www.dropbox.com/s/mwtaa5qvjnaq6rh/running_around_error.png?dl=0

    -Rui

    #125227
    bongobong
    Member
    Post count: 184

    Gotcha. Ok. I’ll try and work out what it is. Thanks so much.

    #125231
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

    #125253
    bongobong
    Member
    Post count: 184

    The issue is that it’s a 404 because it’s not on the server so I’m having a really hard time working out what is causing it.

    Any ideas how I can work it out?

    #125256
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Not sure, we don’t know that plugin. Try to install it again or search in that plugin support for a similar issue.

    -Rui

    #125258
    bongobong
    Member
    Post count: 184

    Rui,
    I don’t even know what that plugin is; it doesn’t appear in my plugins folder and there’s no running around directory there either.

    Are you 100% sure this is causing the issue?
    It appears on other pages fine and the slider was working until Mohammed did some work on it.

    #125271
    bongobong
    Member
    Post count: 184

    Ok. I don’t believe this is a plugin issue.

    Mohammad added extra css and I suspect this is what is causing the issue.

    For instance he added: div#the-west.blank_spacer.col-sm-12

    Can we take this out? I don’t know where it is.
    The slider works on other pages.
    Please please please help me fix this.

    #125298
    bongobong
    Member
    Post count: 184

    I solved it.
    It was the div overlay.

    I added this:
    .page-id-1136 .spb-row-container > div.row-overlay {
    visibility: hidden !important;
    }

    Is this a bug in the theme?

    #125387
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Thanks for letting us know, I’ll get the developer to check this

    – Kyle

Viewing 15 posts - 1 through 15 (of 19 total)

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