weird live highlighting of all text fields on checkout

[pkd-web22]

Hi,

I’m really struggling to find out why this is happening…

On checkout if you try to add in your details into the customer fields the whole of the left side text highlights then redirects to the faq page? I’ve checked and if you don’t try to put new customer details in it will process payment as normal.

I have the original dev site (using paypal sandbox) and it doesn’t do this weird redirect thing. Both sites have same WordPress version, theme versions and plugin versions.

Both dev and live use a child theme with custom ‘thank you’ page. I’ve checked all my settings on both sites and they’re identical the only difference is the live site has SEO yoast and a WooCommerce Catalog plugin installed (now deactivated).

Have you any idea whats causing this as I’m getting desperate? Have I missed something?

Thanks

[pkd-web22]

HI,

I’ve narrowed the issue down to text/html’ ive added to the ‘Theme Options > WooCommerce Options’ modal boxes. I’ve been entering this:

For our faqs please visit

If i remove that it then defaults to the preceeding modal link. Have I coded these wrong.

[David Martin – Support]

Hi,

Yes, in the two content boxes your <a> links and not correctly formatted.

Wrong:

For shipping information please see our Shipping information page at <a href="http://www.youngpottery.co.uk/payment-delivery-returns/ "</a>

Correct:

For shipping information please see our Shipping information page at <a href="http://www.youngpottery.co.uk/payment-delivery-returns/">your link text</a>

Wrong:

For returns and exchange information here please visit <a href="http://www.youngpottery.co.uk/payment-delivery-returns/ "</a>

Correct:

For returns and exchange information here please visit <a href="http://www.youngpottery.co.uk/payment-delivery-returns/">your link text</a>

Thanks,
David.

[pkd-web22]

Hi David,

I’ve fixed those (I think) but now my checkout page has completely vanished apart from the title and footer appears indented??

[David Martin – Support]

Hi,

I have resolved this.

In those HTML section you were editing the a links have the characters " the formatting of these was wrong, meaning the character was not interpreted as an actual ".

When you copy links in, be sure the text is not formated.

– David.

[pkd-web22]

Hi David,

So sorry for such a schoolboy error – very appreciated thanks for your patience and help 🙂

[David Martin – Support]

No problem, happy to help!

– David.