New Landing › How can we help? › Cardinal › Website not visible

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    Posted in: Cardinal
  • July 24, 2015 at 2:41 pm #197452
    4vj4
    Member
    Post count: 24

    Hello,

    I cannot view my website anymore. I updated to the newest WordPress Version yesterday, and now the whole site is blank.
    But i can still acces the WordPress Dashboard. I deactivated all the plugins, but it still doesn’t work. I also asked the hosting service, but they say there is something wrong in the plugins or in the theme. How can I fix this?

    Regards,

    Vincent Jongman

    July 24, 2015 at 2:55 pm #197455
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Can you open your wp-config.php file and enable the debug mode? define('WP_DEBUG', true);

    Thanks.

    July 24, 2015 at 3:00 pm #197456
    4vj4
    Member
    Post count: 24

    Oké, I have put the code in wpconfig now.

    July 24, 2015 at 4:52 pm #197492
    David Martin – Support
    Moderator
    Post count: 20834

    Ok, I do not see any errors.

    Can you please activate the Twenty15 theme, then report back.

    Thanks.

    July 24, 2015 at 5:40 pm #197512
    4vj4
    Member
    Post count: 24

    Also with that theme it is not working 🙁 So maybe it is not an error in the theme. I don’t know what to do now.

    July 24, 2015 at 5:47 pm #197522
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Yes you are right, at this point please contact your host and specifically ask them to look at the error logs. Let me know what they update you with.

    Thanks,
    David.

    July 24, 2015 at 6:56 pm #197535
    4vj4
    Member
    Post count: 24

    I tried to reinstall WordPress. Now I get this message when i acces the site:

    Notice: Undefined index: _up0 in /home/vinceig89/domains/vincentjongman.nl/public_html/wp-content/themes/cardinal/header.php on line 4

    Fatal error: Call to undefined function sf_aq_resize() in /home/vinceig89/domains/vincentjongman.nl/public_html/wp-content/plugins/swift-framework/includes/page-builder/shortcodes/portfolio-showcase.php on line 119

    July 24, 2015 at 8:41 pm #197558
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Do you have a backup of your website? Did you modify any parent theme files?

    July 24, 2015 at 11:19 pm #197588
    4vj4
    Member
    Post count: 24

    Yes. I have a back-up. But I added a lot of new posts and changes lately. So it would be nice if I d not have to use the backup.
    I didn’t modify any theme files. It was working well yesterday. But after the new wordpress update it won’t work. I have another website with cardinal installed too, but with the old WordPress version. That one is working fine.

    Edit: now the other themes are working. The problem is definitely in the Cardinal Theme.

    July 25, 2015 at 2:11 am #197608
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Sounds like you may need to re-upload the theme. “_up0” is not part of our theme, yet the error is saying that is in the header.php file.

    – Ed

    July 25, 2015 at 12:36 pm #197658
    4vj4
    Member
    Post count: 24
    This reply has been marked as private.
    July 25, 2015 at 2:13 pm #197663
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Glad you are back on the right track. Please revert the above debug change.

    Please open your wp-config.php file and disable the debug mode define('WP_DEBUG', true);.

    Thanks.

    July 25, 2015 at 7:04 pm #197706
    4vj4
    Member
    Post count: 24

    Thank you very much for your help.
    Everything is fixed now. All I had to to was reinstall wordpress via the dashboard (without loosing anything) and update the network, and reinstalled the cardinal theme (also without loosing anything).

    Everything is working as it should be now. Thank you for your help.

    Regards,

    Vincent Jongman.

    July 25, 2015 at 7:05 pm #197708
    4vj4
    Member
    Post count: 24

    Forget to resolve it 😛

    July 25, 2015 at 7:59 pm #197716
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Happy to help – glad it’s sorted.

    – Ed

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