New Landing How can we help? Atelier Website not showing properly in Safari

Viewing 6 posts - 1 through 6 (of 6 total)
  • Posted in: Atelier
  • #217803
    EmmeranR
    Member
    Post count: 10

    Hi,

    I’m having issues with Safari since I launched a website for a client.

    I updated Safari last night to version 9.0 to see if that will make any changes but… it didn’t.
    I tried to clear my cache as you suggested in a similar post but nothing changed.

    Can you please tell me what’s wrong ?

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    #217857
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    That just looks like the images are missing, please check that the right path is being used. Try uploading them again

    – Kyle

    #217883
    EmmeranR
    Member
    Post count: 10

    Hi Kyle,

    This problem is only with Safari. Images are OK on IE, Firefox, Chrome, Edge and Opera.

    Thanks for your time 🙂

    #217888
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you try deactivating your plugins to see if that fixes the issue?

    – Kyle

    #218164
    EmmeranR
    Member
    Post count: 10

    I tried, but it didn’t work. It’s weird that only a few images are not showing properly.

    After some researches, I think (not tested yet) I’ve found the source of the problem. Some users are reporting that Safari is not showing images when the image name contains special character (^, é, è, etc…) and as a french that’s quite a problem.

    If that’s true it’s a shame for Safari… We’re in 2015 !

    Thanks for your help, if this solution is working I’ll come back 🙂

    #218168
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Let us know if necessary.

    -Rui

Viewing 6 posts - 1 through 6 (of 6 total)

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