New Landing › How can we help? › Cardinal › Website not loading on phones!

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Cardinal
  • August 1, 2014 at 11:58 pm #96986
    Wished087
    Member
    Post count: 32

    hello there, the website loads perfectly on desktop computers, but in phones , no, just throw me an error loading, http://www.andresbolivar.com, is there some option to activate it? becasuse before it worked, but now no, and i dont know what to do, thanks.

    August 3, 2014 at 12:06 am #97089
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Loading fine here? https://www.dropbox.com/s/l9j40464fc4hw02/Screenshot%202014-08-03%2001.06.47.png

    – Ed

    August 3, 2014 at 2:12 am #97106
    Wished087
    Member
    Post count: 32

    scroll down, the “mis clientes” images dont appear, and in “servicios” the text is disordered.

    August 4, 2014 at 11:36 am #97400
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Looks like you’ve added your text for the icon boxes in a separate asset? On mobile, the icons stack on top of each other and the text below (see screenshot), you need to add the text inside the icon box asset

    – Kyle

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    August 4, 2014 at 4:49 pm #97593
    Wished087
    Member
    Post count: 32

    thank you man, but and the images? there r images missing in the mobile, but in the desktop computer, u can see it!

    August 4, 2014 at 5:06 pm #97601
    Wished087
    Member
    Post count: 32

    and its really strange, because the website has issues loading sometimes on mobile phones, i need a help with that, thank you

    August 5, 2014 at 12:33 pm #97914
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please can you update to the latest version of the theme and let me know if that fixes your issue

    – Kyle

    August 6, 2014 at 8:27 pm #98625
    Wished087
    Member
    Post count: 32

    i updated the theme to version 1.60, still the images are missing when loading on phones, check “clients” and “responsive design” there is no images.

    August 7, 2014 at 12:39 pm #98844
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please could you provide a login so I can try and fix it for you

    – Kyle

    August 10, 2014 at 10:30 pm #99684
    Wished087
    Member
    Post count: 32

    Mmm are you a part of costumer service?

    August 11, 2014 at 8:06 am #99721
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yes I am part of the support team, see my staff badge in my name

    You can set your reply as private so only I can see

    – Kyle

    August 13, 2014 at 2:25 am #100501
    Wished087
    Member
    Post count: 32
    This reply has been marked as private.
    August 14, 2014 at 1:39 am #100887
    Wished087
    Member
    Post count: 32

    i already replied! can u help me with that?

    August 15, 2014 at 11:55 pm #101589
    Wished087
    Member
    Post count: 32

    so i gave u my info, and u dont even bother to answer me, nice support team!

    August 18, 2014 at 3:33 am #101753
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @Wished087,

    As per our support policy, adding an extra reply pushes you back in the queue – as we work from the oldest topic first. You would have received a reply much sooner.

    Checking your site here on an iPhone, and it seems to load fine – are you still experiencing issues?

    – Ed

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