New Landing › How can we help? › Themeforest Theme Support › Joyn › Website not loading. Issues with latest updates?

Viewing 9 posts - 1 through 9 (of 9 total)
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    Posted in: Joyn
  • June 28, 2017 at 10:11 pm #330444
    chindache
    Member
    Post count: 3

    Hi there,

    Apologies in advance, I’m a designer using the Joyn theme and not a web developer or programmer so it might take me a few responses back and forth to understand what’s going on.

    I noticed on June 27th the website I designed with Joyn, https://www.kentcrossfit.com/ , suddenly kept failing to load. It’s stuck on the loading animation. I’m still able to login through …/wp-admin and edit pages and posts, but for some reason the site is stuck trying to load. I’ve confirmed this on multiple machines and mobile devices, each clearing out browsing history and cached data. I’ve also contacted my host site, Bluehost, and their Support team advised me it was one of my plugins. I turned off all plugins except for Swift Framework which leads me to believe the latest update for either Swift Framework or JOYN (or both) is causing the problem.

    Can you advise what I should do to get things back up and running?

    June 29, 2017 at 5:44 pm #330571
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Has an auto update not run 100% or been interrupted?

    I see a few JS errors in the console log:

    1) Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we take a closer look?

    June 29, 2017 at 9:11 pm #330589
    chindache
    Member
    Post count: 3

    Hello,

    Thank you for the reply!

    Has an auto update not run 100% or been interrupted?

    I don’t believe an auto update was interrupted but am not 100% sure.

    1) Please can you disable all plugins leaving only Swift Framework and WooCommerce active whilst we take a closer look?

    Yes, absolutely. All plugins are now disabled except for Swift Framework and WooCommerce.

    Thank you!

    June 30, 2017 at 9:55 am #330610
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you check again? I disabled the minified scripts, it seems something is wrong in one minified file.

    -Rui

    June 30, 2017 at 4:11 pm #330689
    chindache
    Member
    Post count: 3

    Hello!

    Everything seems to be working again, thank you!

    I disabled the minified scripts, it seems something is wrong in one minified file

    I apologize, I only have a limited understanding of programming. Do you know what caused this event, or is there anything I can do in the future on my end that could prevent this event from reoccurring?

    Thank you SO MUCH for your time and effort helping me with this, I really appreciate it!

    June 30, 2017 at 4:14 pm #330692
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Nice. Glad we could help.

    -Rui

    June 30, 2017 at 7:09 pm #330714
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Nothing wrong your end, will be an issue with the release process of our build – we’ll check this for the next update!

    Thanks,

    – Ed

    June 30, 2017 at 8:26 pm #330715
    chindache
    Member
    Post count: 3

    Thanks so much guys!!!

    July 3, 2017 at 1:26 pm #330806
    David Martin – Support
    Moderator
    Post count: 20834

    Marking as resolved.

    If you have found the theme/support useful, we appreciate it if you can leave feedback on our item if you have the time as it really helps us out.

    Thanks.

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