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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › WEBSITE GONE!!
- This topic has 11 replies, 3 voices, and was last updated 10 years by Melanie – SUPPORT.
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Posted in: Neighborhood
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October 26, 2013 at 6:56 pm #28689
HELP!
I tried to add the WP total cache to my website and now it has COMPLETELY disappoeared and I’ve received this message-
Warning: require_once(WP_PLUGIN_DIR/w3-total-cache/inc/functions/compat.php) [function.require-once]: failed to open stream: No such file or directory in /home/karmab/karenmabon.com/wp-content/plugins/w3-total-cache/inc/define.php on line 1449
Fatal error: require_once() [function.require]: Failed opening required ‘WP_PLUGIN_DIR/w3-total-cache/inc/functions/compat.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/karmab/karenmabon.com/wp-content/plugins/w3-total-cache/inc/define.php on line 1449
My URL is http://www.karenmabon.com
Please help!!
October 26, 2013 at 7:29 pm #28691have you tried to ftp in and delete the w3-total-cache plug in directory?
October 26, 2013 at 7:50 pm #28694I can’t even get to my dashboard, every time I try and log in it comes up with the same message
October 26, 2013 at 8:14 pm #28695ftp is not part of wordpress. it is what you use to upload wordpress files to your webhost.
October 26, 2013 at 8:18 pm #28696how do I access this? I use dreamhost at the moment – do I need to go through that?
October 26, 2013 at 8:37 pm #28698How did you install wordpress? A “1 Click install”?
I’m not that familiar with dreamhost, but login to your dreamhost control panel, there should be a file explorer (or something similar) goto your base domain directory, move to wp-content dir, then again into plugins dir.
ex: karenmabon.com/wp-content/plugins and delete the wp total cache directory
If this is too complicated then call your tech person to give you a hand.
October 26, 2013 at 8:47 pm #28699You have to really spend time reading the instructions when installing Cache plugins, it is not a “activate all options and go” deal. Some options may not be compatible with your host. W3 total cache is the best cache plugin to use though.
October 26, 2013 at 10:48 pm #28700Hi there,
I managed to delete the wp total cache from my FTP area of dreamhost, but the error message is still coming up at the top of my wordpress admin, and the checkout is now not working at all. Could this be because of the plugin?
Thanks for your help!
karen
October 26, 2013 at 11:09 pm #28701Does dreamhost have a backup/restore function? You can restore from an older backup possibly. Speak with dreamhost. Also, you should always make wordpress/database backups before trying new plugins.
October 26, 2013 at 11:35 pm #28702I don’t have a backup.. aah not good. The site is working now, the only thing that isn’t working is the checkout in Woocommerce, it comes up with an error message. Is there any way of reinstalling woocommerce without deleting the information I’ve already inputted about my products? I’ve been through all the files and deleted anything to do with the plugin. Never installing a plugin again, argh!
Thanks for your help!
October 26, 2013 at 11:43 pm #287031. You should google your error, you won’t be the first to have it
Warning: require_once(WP_PLUGIN_DIR/w3-total-cache/inc/functions/compat.php)2. Post your issue in the W3 total cache plugin support forum/area
3. Also post in woocommerce forums
October 29, 2013 at 1:06 pm #29080Thanks for the help westcoast!
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Posted in: Neighborhood
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