Website doesn't load on FireFox

[cn9ne]

Hi guys –

It seems, my page suddenly doesn’t load on Mozilla Firefox ONLY – Safari, IE or Chrome loads fine. It only loads the slider. After going through the thread in the forum, as being suggested – I upgraded every single plugin and the theme itself. Unfortunately, the issue does not go away. There was no changes made to the webpage for a long time prior the upgraded, all I did was to upgrade some pages. I would appreciate your help

[David Martin – Support]

Hi,

Can you clear your Firefox cache and any plugin caches you have active?

Your site is loading great for me on FF.

Thanks.

[cn9ne]

Cleared cache, cleared everything, uninstall, reinstall – did not work. I had to refresh a couple of times – sometimes it loads, sometimes it doesn’t.

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[David Martin – Support]

Hi,

I am testing this on Mac, Firefox – what OS are you viewing the site on and what version of FF are you running?

Thanks.

[stopandthink]

Hi,

I have the same problem. The website can’t be load on Firefox (Mac). My version of Firefox is 43.0.4.

Thanks.

[cn9ne]

My OS is Windows 10 and Windows 7, FireFox version is 43.0.4. Have not tried/install it on Mac.

[AndyH]

Hello,

I have the same problem. My site doesn’t load in Firefox, every other browser works fine. I have the version firefox 43.0.4

Please for help soon.

Thanks

[David Martin – Support]

@cn9ne can you add a WP login and add it privately here.

It seems this is just on Windows + FF.

Thanks.

[AndyH]

Hey Dean Martin,
this problem is also with Mac + Firefox.

Please help for a solution.

Thank you

[Stephen]

I’m experiencing this with Firefox also. I get a grey screen with only the rev slider showing up.

I’ve deactivated all plugins and switched themes and can confirm that issue is caused by the Neighborhood theme.

I’m running the latest version of WordPress, WooCommerce & the Neighborhood theme.

In Firefox, the wf-loading class is staying applied to the html tag constantly. I notice in other browsers in which the theme works the wf-loading class is not there, instead there is a wf-active class. The wf-active class is not apparent is Firefox. When I remove the wf-loading class the theme displays the way it should.

It appears you have an error in your js or php that isn’t removing the wf-loading class from firefox properly.

The version of Firefox i am using is 43.04, across both pc and mac.

[Stephen]

Addtional to the above, the server is running php version 5.4.

[Mohammad – SUPPORT]

Hi,
Please use this custom css code:-

.wf-loading{
visibility:visible !important;
}

Thanks
Mohammad

[fanlokbun]

I have the same problem on Windows and Firefox 43.0.4. The custom CSS did not fix it.
Thanks
Rob

[David Martin – Support]

Hi all,

Please check which font service you are using in your theme options. If you are not using Font Deck, please de-select the option, in Theme Options => Fonts

Thanks.

[Mohammad – SUPPORT]

Hi,
Please use this custom css code:-

.wf-loading body{
visibility:visible !important;
}

Thanks
Mohammad