New Landing › How can we help? › Atelier › Website display strange (seems css doesn't work)

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    Posted in: Atelier
  • July 22, 2016 at 4:22 am #283093
    lifeinterwoven
    Member
    Post count: 59

    Hi,

    This morning I had a chance to browse the website which has presented weirdly. I attached the files of what it happened. I browsed on Firefox and Chromium.

    Thank you.
    Regards

    Attachments:
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    July 22, 2016 at 5:44 am #283097
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me login detail to check and resolve the issue.
    Thanks
    Mohammad

    July 22, 2016 at 5:59 am #283099
    lifeinterwoven
    Member
    Post count: 59
    This reply has been marked as private.
    July 22, 2016 at 7:19 am #283104
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade the plugins and theme here https://www.lifeinterwoven.org/wp-admin/update-core.php. After that check for issue.
    Thanks
    Mohammad

    July 22, 2016 at 8:04 am #283115
    lifeinterwoven
    Member
    Post count: 59

    Hi Mohammad,

    Unfortunately, it didn’t resolve the issue.

    Thanks.
    Regards,

    July 22, 2016 at 8:19 am #283118
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its perfect here now as i checked. So please check after clear the cache of browser.
    Thanks
    Mohammad

    July 23, 2016 at 8:37 am #283438
    lifeinterwoven
    Member
    Post count: 59

    Hi Mohammad,

    Thanks. It works nicely.

    Regards,

    July 24, 2016 at 6:07 pm #283481
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Glad 🙂 to help you.
    Thanks
    Mohammad

    July 25, 2016 at 3:20 am #283499
    lifeinterwoven
    Member
    Post count: 59

    Hi Mohammad,

    It is strange that this morning I was trying to do some work on the website and previewed a product. The website again back to the strange look like earlier. I’ve cleared the cache of browser. I’ve used a few different browsers and tried on a different desktop computer. They looked the same. It only displayed nicely on a mobile phone device. How do you see on your computer?

    Can you please help again?
    Many thanks.
    Regards,

    July 25, 2016 at 4:19 am #283501
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its database connection error. Please contact to hosting provider about this issue.
    Thanks
    Mohammad

    July 25, 2016 at 4:54 am #283506
    lifeinterwoven
    Member
    Post count: 59

    Thanks Mohammad. I am contacting with the web hosting…

    We are thinking to move to another company web hosting as it seems that we have many problems with hosting for this website.

    July 25, 2016 at 7:25 am #283509
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Yes, it would be better.
    Thanks
    Mohammad

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