New Landing › How can we help? › Cardinal › web stuck on android devices

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    Posted in: Cardinal
  • February 12, 2015 at 12:23 pm #149410
    rivkmoshe
    Member
    Post count: 69

    Hi. Suddenly the web stuck on android devices. Can’t scroll down….

    Thank you for helping

    February 12, 2015 at 12:27 pm #149415
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You should update to the last theme version, clear the cache and try again.

    -Rui

    February 12, 2015 at 12:33 pm #149420
    rivkmoshe
    Member
    Post count: 69

    If I’ll update the theme anithing will lost or change??? I’m afraid I’ll have to do all the work allover again….

    February 12, 2015 at 12:43 pm #149426
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    If you made modifications in the theme files, yes they will be replace.
    The theme modifications should always be done in the child theme.

    -Rui

    February 12, 2015 at 12:45 pm #149428
    rivkmoshe
    Member
    Post count: 69
    This reply has been marked as private.
    February 12, 2015 at 1:15 pm #149439
    rivkmoshe
    Member
    Post count: 69

    I use cardinal demo its OK? Or it will erase?

    February 12, 2015 at 1:54 pm #149475
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Not sure what you mean?

    – Kyle

    February 12, 2015 at 2:00 pm #149478
    rivkmoshe
    Member
    Post count: 69

    I mean that when I installed the cardinal theme I chooses one demo style, I think it was the regency, and I work on it directly. And now I want to update the theme and afraid to loose all the work that I have done.

    February 12, 2015 at 2:01 pm #149480
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    When you say ‘the work you have done’ what are you referring to? Have you made any theme edits? Or are you just referring to your pages/posts etc?

    – Kyle

    February 12, 2015 at 3:02 pm #149519
    rivkmoshe
    Member
    Post count: 69

    Well I have edit One fitcher that orgenise the text in the front page. And I mean to the portfolio pic and the text and so….

    February 12, 2015 at 3:05 pm #149522
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Sorry I don’t understand? If you have not edited the theme files then you can safely update

    – Kyle

    February 12, 2015 at 3:05 pm #149523
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you zip me your current theme files so I can compare it?
    -Rui

    February 12, 2015 at 3:19 pm #149529
    rivkmoshe
    Member
    Post count: 69

    🙁
    Let’s do it like this.
    You will tell me if ill give you permission to my back office web site, you will be able to tell me if I will loose any information if I’ll update?
    Because we don’t understand one the other…

    February 12, 2015 at 3:26 pm #149535
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. Provide me ftp access.
    But this is something that you should remember or take note if you changed some files or not. To avoid this situations.

    -Rui

    February 12, 2015 at 3:41 pm #149539
    rivkmoshe
    Member
    Post count: 69
    This reply has been marked as private.
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