New Landing › How can we help? › Cardinal › visual preview content missing

Viewing 11 posts - 1 through 11 (of 11 total)
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    Posted in: Cardinal
  • September 17, 2015 at 4:26 pm #214238
    queenodesign
    Member
    Post count: 11

    Hi –

    I just updated to Cardinal 2.32 (I use a child theme 1.0) And now cannot edit content, although the content is visible on the website. I get an error message:

    Welcome to your visual preview area…
    You don’t have any content at the moment.

    Thanks for your help.

    September 17, 2015 at 4:28 pm #214240
    David Martin – Support
    Moderator
    Post count: 20834

    Please add your WP login details so we can check this.
    -David.

    September 17, 2015 at 4:30 pm #214241
    queenodesign
    Member
    Post count: 11
    This reply has been marked as private.
    September 17, 2015 at 5:01 pm #214271
    David Martin – Support
    Moderator
    Post count: 20834

    There looks to be a plugin conflict with the WordPress TinyMCE editor.

    Can you disable the plugin: MapPress Easy Google Maps?

    – David.

    September 17, 2015 at 5:05 pm #214277
    queenodesign
    Member
    Post count: 11

    done! I noticed that Layer Slider needs a purchase code. Is that part of the Cardinal package?

    September 17, 2015 at 5:06 pm #214282
    queenodesign
    Member
    Post count: 11
    This reply has been marked as private.
    September 17, 2015 at 5:13 pm #214289
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Ah yes that looks to have reduced the JS errors.

    We do not provide a purchase code, we will package the plugins updates with the update we send out to you so you will always have access to the latest version.

    – Unfortunately, I will need to ask you to deactivate all plugins, leaving only the Swift Framework active. Let me know once complete.

    Thanks,
    David.

    September 17, 2015 at 5:55 pm #214325
    queenodesign
    Member
    Post count: 11

    complete

    September 17, 2015 at 5:57 pm #214326
    queenodesign
    Member
    Post count: 11

    that worked, so shall i begin to add one back as a time?

    September 17, 2015 at 6:01 pm #214327
    queenodesign
    Member
    Post count: 11

    I re-added the security, all in one seo, and askimet (and it is still working) I will wait for the rest until after I hear back from you

    September 18, 2015 at 10:28 am #214423
    David Martin – Support
    Moderator
    Post count: 20834

    Ok perfect, that means one plugin is causing this.

    Can you activate them one by one to eliminate the ones that are ok?

    – David.

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    Posted in: Cardinal
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