New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Visual composer Text Block Issue

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posted in: Neighborhood
  • May 7, 2014 at 10:49 am #72952
    LouisaMel
    Member
    Post count: 46

    Hi there,

    I have a few problems when I try to edit my text blocks:

    – The text already written is white and appears with all the codes (like <hr /> ; <p> etc.).
    – When I click on text, cancel or save, nothing happens.
    – There is no text editing toolbar.

    Could you help me solving this please?

    Thanks!

    May 7, 2014 at 11:22 am #72964
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade to latest version of theme and let me know your feedback .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    May 8, 2014 at 2:11 am #73235
    LouisaMel
    Member
    Post count: 46

    Hi Mohammad,

    I upgraded the theme but unfortunately, it didn’t fix the problem…

    Best regards

    May 8, 2014 at 3:18 am #73240
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    First clear your browser cache and check . After this , please disable plugin one by one and check . Any plugin is conflicting .
    Thanks 🙂
    With Best Regards
    Swift Ideas

    May 8, 2014 at 4:34 am #73248
    LouisaMel
    Member
    Post count: 46

    Hi,

    I did clear the cache and finally ended by deactivating all the plug ins but it still not working…

    Best regards

    May 8, 2014 at 11:37 am #73416
    Mohammad – SUPPORT
    Moderator
    Post count: 27441
    This reply has been marked as private.
    June 16, 2014 at 1:10 pm #82729
    becmedia
    Member
    Post count: 6

    Hi there,
    i’m having the same issue, upgraded theme to the l;ast version, disabled all plugins but still there is not toolbar when on “Visual” tab an the text inside appears with white and with html codes.
    Can you suggest what to do next ?

    Thanks

    June 16, 2014 at 1:33 pm #82749
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me website URL and wordpress admin login detail so i can inspect and resolve the issue easily .

    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 16, 2014 at 2:11 pm #82780
    becmedia
    Member
    Post count: 6
    This reply has been marked as private.
    June 16, 2014 at 3:52 pm #82825
    becmedia
    Member
    Post count: 6
    This reply has been marked as private.
    June 17, 2014 at 11:11 am #83035
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please upgrade theme and all plugins to fix issue automatically. What is the translation issue? Anyway you can use old version translation files that are located at /neighborhood/languages/.
    Thanks 🙂
    With Best Regards
    Swift Ideas

    June 18, 2014 at 3:18 pm #83547
    becmedia
    Member
    Post count: 6

    Hi,

    This is what i’ve done, i’ve installed a fresh copy of wordpress (3.9.1) on my localhost, install the theme (1.8.0) and the error is still there. The viasual tab still has no toolbar, the text is white colored and contains the html tags.

    Note the wp has no other plugins installed, not evenm the woocomerce, it’s just the wp and the theme and i’m still facing this issue.

    Please advise!

    Thx

    June 20, 2014 at 10:47 am #84045
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please attach some screenshots.
    Thanks 🙂
    With Best Regards
    Swift Ideas

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    Posted in: Neighborhood
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