Visual composer Text Block Issue

[LouisaMel]

Hi there,

I have a few problems when I try to edit my text blocks:

– The text already written is white and appears with all the codes (like <hr /> ; <p> etc.).
– When I click on text, cancel or save, nothing happens.
– There is no text editing toolbar.

Could you help me solving this please?

Thanks!

[Mohammad – SUPPORT]

Hi,
Please upgrade to latest version of theme and let me know your feedback .
Thanks 🙂
With Best Regards
Swift Ideas

[LouisaMel]

Hi Mohammad,

I upgraded the theme but unfortunately, it didn’t fix the problem…

Best regards

[Mohammad – SUPPORT]

Hi,
First clear your browser cache and check . After this , please disable plugin one by one and check . Any plugin is conflicting .
Thanks 🙂
With Best Regards
Swift Ideas

[LouisaMel]

Hi,

I did clear the cache and finally ended by deactivating all the plug ins but it still not working…

Best regards

[Mohammad – SUPPORT]

This reply has been marked as private.

[becmedia]

Hi there,
i’m having the same issue, upgraded theme to the l;ast version, disabled all plugins but still there is not toolbar when on “Visual” tab an the text inside appears with white and with html codes.
Can you suggest what to do next ?

Thanks

[Mohammad – SUPPORT]

Hi,
Please provide me website URL and wordpress admin login detail so i can inspect and resolve the issue easily .

Thanks 🙂
With Best Regards
Swift Ideas

[becmedia]

This reply has been marked as private.

[becmedia]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
Please upgrade theme and all plugins to fix issue automatically. What is the translation issue? Anyway you can use old version translation files that are located at /neighborhood/languages/.
Thanks 🙂
With Best Regards
Swift Ideas

[becmedia]

Hi,

This is what i’ve done, i’ve installed a fresh copy of wordpress (3.9.1) on my localhost, install the theme (1.8.0) and the error is still there. The viasual tab still has no toolbar, the text is white colored and contains the html tags.

Note the wp has no other plugins installed, not evenm the woocomerce, it’s just the wp and the theme and i’m still facing this issue.

Please advise!

Thx

[Mohammad – SUPPORT]

Hi,
Please attach some screenshots.
Thanks 🙂
With Best Regards
Swift Ideas