Video MP4 Not Displaying on Latest Firefox & Mobile

[bprotected]

The MP4 video on the homepage is neither displayed on the latest version of Firefox nor on mobile. On the firefox browser it’s just showing the loading icon of dots – see attachment.

On mobile version it’s just showing a black background.

I am not making use of child themes.

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[bprotected]

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[Swift Ideas – Ed]

You’ll need to upload videos in ogv/webm as well as mp4 for full browser compatibility.

For converting between formats, we’d highly recommend MiroVideConverter – http://www.mirovideoconverter.com/

– Ed

[bprotected]

Awesome thanx.

[bprotected]

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[Rui Guerreiro – SUPPORT]

Hi,

You should select a background image in the slide as a fallback to display when it’s not possible to load the videos, because it’s not possible to autoplay the video in mobile devices.

-Rui

[wmstudio]

This is really urgent as we are about to launch.

I have provided .mp4, ogg, & webm on the Swift Slider.

In Firefox and mobile it falls back to the background image. Video does not play.

1) I have the correct mime types and they’re in the .htaccess files.

2) I’ve created a html file and coded in the .mp4, ogg, & webm and that works in firefox. Rules out server and configuration issues and points to the template.

Please can you help.

I will post as a new thread so I can provide you login details.

[Kyle – SUPPORT]

Hi

Videos can’t autoplay on mobile, so it makes the whole sense of a video background pretty pointless unfortunately – that’s why we implemented a fallback to the image set in the row for mobile devices.

– Kyle