New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Variable product images not working with product gallery

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    Posted in: Neighborhood
  • July 31, 2013 at 10:48 am #13781
    acandytree
    Member
    Post count: 1

    Hi,

    I have a product gallery set up displaying various general images of my variable product. If any image in this gallery other than the first one is currently showing, the variable product images do not display when the variations are selected.

    Screenshot attached: A specific colour is selected and should show the product in that colour, but instead a general image from the product gallery is still being displayed.

    This is crucial to the working of my shop so I would appreciate your help.

    Thank you,

    Anita

    August 1, 2013 at 11:54 am #14000
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    August 2, 2013 at 10:50 am #14135
    acandytree
    Member
    Post count: 1
    This reply has been marked as private.
    August 6, 2013 at 12:21 pm #14620
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi,

    I’m afraid from what I know the images are not linked directly to the color variations, the slider is standalone.

    Cheers

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    Posted in: Neighborhood
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