New Landing How can we help? Themeforest Theme Support Neighborhood variable product add to cart button missing

Viewing 15 posts - 1 through 15 (of 22 total)
  • #29654
    originvape
    Member
    Post count: 26

    Hello,

    I have made sure to read the prior threads regarding an issue with Woocommerce product variation “Variation dropdown issue, Will V1.3.4 fix?” – It did not help me. I do however see your demo page working perfectly. My issue is that the “add to shopping cart button” does not appear to be functioning even after an attribute is selected. Although simple products do not have this issue at all.

    For example, a variable product for sale comes in two colors – black and white. When the customer sees the product, they are asked to select a color from the drop down menue. Once the color is selected (no default color is selected for them), the “add to shopping cart button” does not appear.

    I am aware from research that this issue can be traced back to 1 of 2 JS files in Woocommerce’s folder: add-to-cart-variation.js or add-to-cart-variation-min.js

    I have contacted my host with the request that they update their rule set, as JQuery.cookie.js/JQuery.cookie.min.js scripts fail to load. They mentioned that I could turn off MOD_SECURITY, and I did that but it did not help. I was also told to rename the file and update the configuration file to avoid the rule. I have no idea how to do this.

    If these files work on the demo, please sent me them so that I can attempt to overwrite the ones I have.

    My versions are as follows:

    Wordpress 3.7
    Woocommerce 2.0.18
    Neighborhood 1.3.4

    #30012
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Can you show us the website? So we can check what kind of js error it outputs.

    Thanks,
    laranz.

    #30905
    piccione
    Member
    Post count: 43

    Hi, I’ve the same problem!! Fix it soon!

    #31244
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi @piccione,

    Can you show us the website? So we can check what kind of js error it outputs. Also try that by disabling all plugins.

    Thanks,
    laranz.

    #59663
    rikoko
    Member
    Post count: 16

    Hello I have just realised we have not received any variable product orders since the Woo update.

    is there a fix for this?

    #59667
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    What do you mean a fix? What’s broke?

    – Kyle

    #59681
    rikoko
    Member
    Post count: 16

    I cannot add a variable product to the shopping basket because it doesn’t have an add to cart button. was there before the Woo Update.

    Wordpress + Theme + Woo are 100% uptodate

    Example: http://5mag.co/store/hooded-sweatshirts/classic-hooded-sweatshirt-black

    #59682
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please could you provide me with login details so I can take a look? You can set the message as private.

    – Kyle

    #59687
    rikoko
    Member
    Post count: 16
    This reply has been marked as private.
    #59689
    rikoko
    Member
    Post count: 16

    Hi Kyle,

    Are you looking into this now? Desperate to get this sorted out asap.

    thanks.

    Rik

    #59732
    rikoko
    Member
    Post count: 16

    Do you have any news for me?

    We are contemplating turning off all of the variable products. Which will take hours and hours.

    #60004
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please don’t do this, we will get it fixed for you. I’m looking into the issue now.

    Thanks for your patience.

    – Kyle

    #60005
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Add this to your custom css:

    .single_variation_wrap {
      display: block!important;
    }

    – Kyle

    #60161
    rikoko
    Member
    Post count: 16

    Hi Kyle,

    Thanks for your response.

    1) Thanks – that fix worked! Thank you.

    2) Sorry for asking what was happening. You came back to me straight away and then I didn’t here again for a few days.

    #60170
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Great! glad that worked.

    I don’t work weekends you see 🙂

    – Kyle

Viewing 15 posts - 1 through 15 (of 22 total)

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