New Landing › How can we help? › Themeforest Theme Support › Clique › Using image

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    Posted in: Clique
  • April 7, 2014 at 12:46 pm #64936
    ruthyoel
    Member
    Post count: 10

    After installing, I opened Theme options – Header options – Logo and uploaded my logo from my computer (see E-1.jpg). After clicking “Use this image” button the popup window became empty (see E-2.jpg) and I couldn’t even close the window. Please advise how to solve this issue. Thank you!

    April 7, 2014 at 2:21 pm #65009
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please provide me with a link and login so that I can try and replicate this issue.

    – Kyle

    April 7, 2014 at 2:28 pm #65011
    ruthyoel
    Member
    Post count: 10

    My login url
    username:admin
    password:MyPic40

    Thanks!

    April 7, 2014 at 3:08 pm #65028
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It must be your browser, it worked fine for me. I’ve added your logo for you.

    – Kyle

    April 7, 2014 at 3:50 pm #65043
    ruthyoel
    Member
    Post count: 10

    Thank you very much!

    I have another kind of problem with my old portfolio items: they are not editable, and they don’t show up in the new theme.
    Can this be solved?

    Thanks!

    April 7, 2014 at 3:55 pm #65045
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You will need to recreate the portfolio items for our theme.

    – Kyle

    April 7, 2014 at 4:00 pm #65048
    ruthyoel
    Member
    Post count: 10

    That’s a lot of work… Thanks anyway!

    April 7, 2014 at 4:05 pm #65052
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It’s the same whenever you change a theme, portfolio items are custom post types built in the theme, your old theme will not be the same as ours.

    – Kyle

    April 14, 2014 at 11:57 am #66832
    ruthyoel
    Member
    Post count: 10

    One more issue:
    I’m trying to create a video portfolio item called “JELLYFISH STING”, but I keep getting error message “There was a problem loading this video”… any clue how to solve this?

    April 14, 2014 at 12:03 pm #66837
    ruthyoel
    Member
    Post count: 10

    BTW: my old portfolio files are still there, and it confuses the search. How can I get rid of them?

    April 14, 2014 at 12:29 pm #66850
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Did you embed a youtube or vimeo video?

    To delete your old items, activate your old theme, delete the old portfolio items, then activate your new theme.

    – Kyle

    April 16, 2014 at 7:26 am #67525
    ruthyoel
    Member
    Post count: 10

    I’m trying to embed a Vimeo video.

    unfortunately, changing back to the old theme didn’t help… (see attached screenshot)

    April 16, 2014 at 2:15 pm #67681
    ruthyoel
    Member
    Post count: 10

    I managed to solve the movie issue…

    April 16, 2014 at 2:46 pm #67691
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok great, are you familiar with phpMyAdmin? You might have to go into the database and delete the old portfolio items

    – Kyle

    April 16, 2014 at 5:46 pm #67746
    ruthyoel
    Member
    Post count: 10

    I’m not famiiar with phpMyAdmin. It looks very complex.
    I’ve tried looking for wp_posts through FileZila but I can’t find it.Any clue?

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    Posted in: Clique
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