URGENT: website down, 500 internal server error caused by 'swift framework'

[wayward_studio]

Can still edit website in admin but website shows following message –

Error 500 – Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I’ve changed theme and deactivated all plugins and found that ‘swift framework’ is causing the problem.

[Mohammad – SUPPORT]

Hi,
Please check the Server error log to know the detail of this issue.
Thanks
Mohammad

[wayward_studio]

Thanks Mohammed,

I managed to resolve the issue working with my server host and everything is back up again now however there does not appear to be any products in my shop. Struggling to figure this one out, please help.

Thanks.

[Mohammad – SUPPORT]

Hi,
Please provide me login detail to check and resolve the issue.
Thanks
Mohammad

[wayward_studio]

This reply has been marked as private.

[Mohammad – SUPPORT]

Hi,
Please upgrade the theme and all plugins http://waywardstudio.co.uk/wp-admin/update-core.php. After that check for issue and let us know feedback.
Thanks
Mohammad

[wayward_studio]

Completed but still experiencing the issue.

This message appears in the installed plugins page –

Your theme (Atelier) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

[David Martin – Support]

Please open your wp-config.php file and add this: define('WP_MEMORY_LIMIT', '256M');

Thanks,
David

[wayward_studio]

is that in the template files or in the control panel of my host provider?

[Mohammad – SUPPORT]

Hi,
I have managed to resolve the issue so please check it now. This plugin WooCommerce Product Sort and Display LITE was cause to blank shop page error.
Thanks
Mohammad