URGENT!!! Site down after Support Accessed

[lpanalyst]

I am not sure what is going on but had one “?” I could not edit out of the text on the homepage. Rui accessed and had same issue, then ‘duplicated’ my home page. Now every page on my website is the same and I can no longer access my wp-admin.

HELP!

Weird Text Change That Cannot be Fixed – TMs changed to ?

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[lpanalyst]

We built the site initially on sitev2.

I typically access my admin through http://www.lpanalyst.com/wp-admin but cannot now.

You mentioned you created a duplicate home page in a previous post. From the time you entered and exited last night I now have an issue with my home page showing up as every page of my website.

I am a bit of a novice coder but have no idea what happened in there to cause this.

Thoughts?

Bill

[lpanalyst]

I really need some help on this. Is this something Kyle could take a look at?

[Rui Guerreiro – SUPPORT]

I only entered 1 hour ago, you got wrong settings in the general settings and something it’s redirecting the pages to the homepage.

Will need ftp access to help with this.

-Rui

[lpanalyst]

I have not made any changes to the general settings so not sure how that could be happening. Can you please explain why you need ftp access?

I am getting a little nervous here.

[Rui Guerreiro – SUPPORT]

So I can deactivate all the plugins and check your htaccess file for any redirection rule.

Not sure but your server could be infected with some malware.
If you notice the load bar at the bottom of chrome I saw a link like in.getclicky.com

Can’t do anything without the ftp access.

-Rui

[lpanalyst]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[lpanalyst]

Thank you.

[Rui Guerreiro – SUPPORT]

Manage to revert and it’s everything working on http://www.lpanalyst.com/sitev2/

the problem is that you have an index.php inside the “/www/” directory

Inside that file is a dump of the source of your homepage, that’s why no matter what we did we are always seeing the code inside the index.php

If you check also the end of that file there is a bunch of urls, so somehow seems the server was attacked.

https://www.dropbox.com/s/aw9d9m2vsnwgy12/index_error.png?dl=0

To move everything from sitev2 you should use or an appropriated plugin or copy the entire content of sitev2 to the directory “www/” and also replace in WordPress settings the site url and home url to http://www.lpanalyst.com/ instead of http://www.lpanalyst.com/sitev2 that it is now so it can work.

-Rui

[lpanalyst]

Sorry, still confused. I am not sure I know how to do everything you are suggesting.

Also, when I go to site v2 now my contact form, twitter feed, and slider images all don’t show up. Also, my solutions pages (LP Solutions / Monitoring / Portfolio Reporting) all still revert to the homepage.

Bill

[Rui Guerreiro – SUPPORT]

Just turned on the plugins were deactivated so I could get in.
Check if it’s missing to turn on any plugin.

About the pages in the menus it’s displaying the link that it’s stored in the custom links of the menu. If you are going to move to the main domain that will be ok after moving.

-rui

[lpanalyst]

yes, twitter and contact form are fixed but still don’t see slider.

[Rui Guerreiro – SUPPORT]

I activated Revolution Slider now, please check what plugins need to be activate.

-Rui