New Landing › How can we help? › Themeforest Theme Support › Uplift › URGENT please. Site Not Displaying Theme Elements

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    Posted in: Uplift
  • October 18, 2016 at 5:49 am #297080
    mhote
    Member
    Post count: 394

    Hi, pls see the website link provided. The elements aren’t displaying. Desktop and mobile.

    Lots of white screens between header and footer. Happening on other pages (click nav items to see)

    Have tried emptying cash, pausing cloudflare, deactivating all plugins and the issue still exists.

    Urgent please… thanks

    October 18, 2016 at 9:45 am #297106
    David Martin – Support
    Moderator
    Post count: 20834

    Can you please update the theme version also:

    Please then purge Cloudflare/all caching plugins:

    October 19, 2016 at 3:12 am #297354
    mhote
    Member
    Post count: 394

    Hi David, Have done all this, paused cloudflare, but homepage still shows issues…

    Since updating, nav menu CSS customisations (even though child theme used / active) are lost.

    Pages like: https://hoteliyo.com/portfolio/?burstcache also not showing correctly IE. White space between header/footer

    pls advise urgently

    October 19, 2016 at 1:41 pm #297453
    David Martin – Support
    Moderator
    Post count: 20834

    I cannot see the contents of the child theme, can you activate the Uplift parent theme also.

    – David.

    October 19, 2016 at 11:59 pm #297575
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    October 20, 2016 at 12:53 pm #297678
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    We have a new SwiftFramework update.
    https://www.dropbox.com/s/eyehpz15ltq90j4/Screenshot%202016-10-20%2012.53.49.png?dl=0

    Can you try it?

    -Rui

    October 20, 2016 at 12:58 pm #297683
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    October 20, 2016 at 1:58 pm #297698
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    It seems to exist an error in the javascript console.
    Will have to forward to our head developer.

    -Rui

    October 20, 2016 at 2:08 pm #297700
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @mhote,

    There are HTML validation issues which are causing this problem – https://validator.w3.org/nu/?doc=https%3A%2F%2Fhoteliyo.com%2F%3Fburstcache . This is likely in one of your rows, some custom HTML?

    We can’t assist the debug this end because of the minification.

    – Ed

    October 20, 2016 at 9:19 pm #297846
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    October 21, 2016 at 1:53 am #297877
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    October 21, 2016 at 2:57 am #297882
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    October 21, 2016 at 3:05 am #297883
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @mhote

    To confirm, the rows are hidden – yes, however they are hidden because the plugins JS can’t run. This is because of the broken HTML structure, as reported to you by us. That will need to be fixed. Please check the validator.

    – Ed

    October 21, 2016 at 3:28 am #297888
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    October 21, 2016 at 7:15 am #297895
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Can you try making a test page, without the swift slider, but the same page content? It looks to be something to do with your swift slider content.

    – Ed

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