New Landing › How can we help? › Cardinal › *URGENT* Page Builder Not Working After Switch to Cardinal

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    Posted in: Cardinal
  • January 20, 2015 at 6:46 am #142576
    kawpoosta
    Member
    Post count: 61

    Hi,

    We’ve been using Neighborhood and decided to switch to Cardinal. After developing the updated site on an offsite server (with everything working properly), tonight we were going to make the switch on the live site. After activating the Cardinal Child Theme, the page builder is not working/displaying correctly in the backend editor, see attached screenshot. This problem exists across all post types (posts, pages, portfolio, etc.).

    I deactivated all plugins and the problem persists. I also switched back to Neighborhood, and the page builder worked properly so I can only conclude that it is a problem with Cardinal.

    Please advise as soon as possible.

    Thanks!

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    January 20, 2015 at 6:50 am #142578
    kawpoosta
    Member
    Post count: 61

    I also tried re-installing WordPress and that did not help either…

    January 20, 2015 at 8:41 am #142592
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its working fine here so please check after clear the cache of browser.
    Thanks
    Mohammad

    January 20, 2015 at 9:15 am #142599
    kawpoosta
    Member
    Post count: 61

    Hi,

    Yes I just cleared my cache in Chrome, tried it in a regular window and in an Incognito window, but I am still getting the exact same results as the screenshot.

    January 20, 2015 at 9:30 am #142604
    kawpoosta
    Member
    Post count: 61

    Very odd, as a friend in a different location says it is working for him, but locally, I tried it on 3 different browsers and another separate computer — all don’t work and have the same results as the screenshot above.

    Any ideas?

    January 20, 2015 at 9:50 am #142614
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It may be machine issue. I am sure that some css are not loading with your location. Can you please check further to restart machine and Internet Modem.
    Thanks
    Mohammad

    January 20, 2015 at 5:19 pm #142783
    kawpoosta
    Member
    Post count: 61

    Hi,

    I restarted my computer and rebooted the internet. Still getting the same results.

    January 20, 2015 at 5:23 pm #142786
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Have you installed any Antivirus Security Software for your browser and machine? Sometimes software disables the some features of website.
    Thanks
    Mohammad

    January 20, 2015 at 5:24 pm #142789
    kawpoosta
    Member
    Post count: 61

    No, this is my personal computer, and no Antivirus has been installed to my knowledge..

    January 20, 2015 at 5:35 pm #142796
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @kawpoosta

    Checked here and all fine my end too. Not seen this before, but it has to be something on your local machine. Not too sure what would cause that across different browsers however – very odd.

    Can you copy in the browser console errors, so we can see where the issue is throwing a problem and see if there is any direction we can point you for a fix?

    – Ed

    January 20, 2015 at 5:37 pm #142797
    kawpoosta
    Member
    Post count: 61

    We appreciate the help, Ed.

    I’ve attached a screenshot. Is this what you are referring to?

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    January 20, 2015 at 6:04 pm #142805
    kawpoosta
    Member
    Post count: 61

    It seems like this is the culprit:

    “https://www.sproutliving.com/wp-content/themes/cardinal/swift-framework/page-builder/assets/css/bootstrap.css?ver=3.0 Failed to load resource: the server responded with a status of 522 (Origin Connection Time-out)”

    Unfortunately, I have no idea how to proceed with this?

    January 21, 2015 at 10:15 pm #143224
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    The problem is that you have several 522 errors like is in the image you attached.

    You should contact your hosting provider because if the file is there and can’t be reached some problem exist in the server connections/network that is creating a connection time-out.

    -Rui

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