New Landing › How can we help? › Themeforest Theme Support › Neighborhood › URGENT – HELP

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    Posted in: Neighborhood
  • June 1, 2015 at 4:32 pm #180338
    fixers
    Member
    Post count: 253

    Hi

    We aren’t aware of any new changes that could have caused this, but suddenly today – the below errors are coming up and site not loading? See screenshot attached also.

    _image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 358

    Notice: Undefined index: alt_two_bg_image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 364

    Notice: Undefined index: alt_four_bg_image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 376

    Notice: Undefined index: alt_five_bg_image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 382

    Notice: Undefined index: alt_six_bg_image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 388

    Notice: Undefined index: alt_seven_bg_image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 394

    Notice: Undefined index: alt_eight_bg_image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 400

    Notice: Undefined index: alt_nine_bg_image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 406

    Notice: Undefined index: alt_ten_bg_image_size in /var/www/vhosts/fixers.travel/development.fixers.travel/wp-content/themes/neighborhood/functions.php on line 412

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    June 1, 2015 at 5:47 pm #180364
    fixers
    Member
    Post count: 253

    FYI – this problem occurs in both my main and child theme, i have uninstalled the main theme and installed a fresh version – no changes.

    When activating 2014 or any other theme, the problem goes away?

    Help please? 🙂

    June 1, 2015 at 5:48 pm #180365
    fixers
    Member
    Post count: 253

    Also all Plug Ins are de activated, still the same problem.

    June 1, 2015 at 6:43 pm #180396
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Try going to the theme options and press save. Tested here and can’t replicate the same errors. Will keep looking.

    – Ed

    June 1, 2015 at 6:49 pm #180398
    fixers
    Member
    Post count: 253

    Hi Ed

    Tried that and still no improvement, if you go to development.fixers.travel theres a different error message there?

    Ive tried removing the line it refers to from child theme functions.php

    We were hoping to put this version live tonight. Nt looking hopeful?

    June 1, 2015 at 6:51 pm #180399
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Hello fixers,

    Check this now.

    Regards,
    Nishant
    SwiftIdeas Customer Support Team

    June 1, 2015 at 6:52 pm #180400
    fixers
    Member
    Post count: 253

    Still the same problem?

    June 1, 2015 at 7:10 pm #180408
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Can you send me ftp details?

    please mark private reply below when sending.

    Regards,
    Nishant
    SwiftIdeas Customer Support Team

    June 1, 2015 at 7:12 pm #180409
    fixers
    Member
    Post count: 253
    This reply has been marked as private.
    June 1, 2015 at 7:32 pm #180416
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Hi fixers,

    I am unable to connect via ftp.

    Can you please check from your side?

    Regards,
    Nishant
    SwiftIdeas Customer Support Team

    June 1, 2015 at 7:53 pm #180421
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Everything has resolved. Please check now.

    Also, please check if your ftp details are correct because I am unable to login in. I need to do one more change.

    Regards,
    Nishant
    SwiftIdeas Customer Support Team

    June 1, 2015 at 8:13 pm #180427
    fixers
    Member
    Post count: 253
    This reply has been marked as private.
    June 1, 2015 at 8:24 pm #180429
    fixers
    Member
    Post count: 253
    This reply has been marked as private.
    June 1, 2015 at 9:03 pm #180434
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @fixers

    Have you removed any options, or made any modifications relating to the options showing as undefined?

    – Ed

    June 1, 2015 at 9:10 pm #180437
    fixers
    Member
    Post count: 253
    This reply has been marked as private.
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