Updating to new version – how?

swiftideas

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This topic has 9 replies, 4 voices, and was last updated 8 years by Mohammad – SUPPORT.

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Posted in: Cardinal
January 15, 2016 at 9:37 am #240680

Crowdio
Member

Post count: 26

Hi there.

Got an email from themeforrest about an update to the theme.

Can I just install it as a normal theme without losing all my settings and pages?

If not, how can I update it without losing my work?

Is there any change log somewhere so I can see whats new in the update?

January 15, 2016 at 9:45 am #240683

Kyle – SUPPORT
Moderator

Post count: 35880

Hi

First, go to your WordPress Dashboard, there should be an update available for the theme. If it’s not there, then download the file from ThemeForest and upload via FTP

– Kyle

January 27, 2016 at 10:27 pm #244299

darthsaschi
Member

Post count: 86

Hi swiftideas.

But did something change? Before I could update via “updates”. I never had to update the theme manually.

On my dashboard I get nothing related to updates.

Do updates have to be done manually from now?

And: will changes and settings remain? I did everything in the theme options or in a child theme.

Thanks and kind regards.

Sascha

January 28, 2016 at 9:57 am #244376

Kyle – SUPPORT
Moderator

Post count: 35880

You should still get updates to your dashboard, however some people are having issues with it so the developer is looking into it. If the update is not available on your dashboard you will need to update via ftp, you will not lose any of your theme options or changes made in the child theme

– Kyle

January 28, 2016 at 2:40 pm #244529

darthsaschi
Member

Post count: 86

Hi Kyle.

Thanks for answering. Will you ubdate this thread when the issue is fixed? Then I´ll wait for this.

If it´s taking too long I´ll do it via FTP – thank you for clarifying the upload.

Kind regards.

Sascha

January 28, 2016 at 3:20 pm #244545

Kyle – SUPPORT
Moderator

Post count: 35880

Seems to be a security issue on your hosting that is preventing the update in your dashboard from appearing

– Kyle

January 28, 2016 at 6:06 pm #244609

darthsaschi
Member

Post count: 86

Hi Kyle.

I was able to update everything else – standard-themes, plugins, etc.

In the past there was no problem with updating Cardinal with this hoster (it´s Hosteurope). I don´t think that they changed anything.

What do you think might be the thing my hoster can do?

Thank you and kind regards.

Sascha

January 29, 2016 at 9:13 am #244712

Kyle – SUPPORT
Moderator

Post count: 35880

I’ll forward to the developer for you as he has more knowledge on this issue

– Kyle

February 15, 2016 at 9:13 am #249012

darthsaschi
Member

Post count: 86

Hi swiftideas.

Any news on this?

I´m still stuck with 2.33.

Thanks and kind regards.

Sascha

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February 15, 2016 at 10:11 am #249037

Mohammad – SUPPORT
Moderator

Post count: 27441

Hi,
Please install this plugin https://wordpress.org/plugins/background-update-tester/. Once the plugin is installed and activated, visit Dashboard > Updates again. The plugin will automatically test your site and display the reason(s) automatic updates are failing. Copy the plugin’s message and submit a ticket to your web host.
Thanks
Mohammad
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Posted in: Cardinal