New Landing › How can we help? › Cardinal › Updating to new version – how?

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posted in: Cardinal
  • January 15, 2016 at 9:37 am #240680
    Crowdio
    Member
    Post count: 26

    Hi there.

    Got an email from themeforrest about an update to the theme.

    Can I just install it as a normal theme without losing all my settings and pages?

    If not, how can I update it without losing my work?

    Is there any change log somewhere so I can see whats new in the update?

    January 15, 2016 at 9:45 am #240683
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    First, go to your WordPress Dashboard, there should be an update available for the theme. If it’s not there, then download the file from ThemeForest and upload via FTP

    – Kyle

    January 27, 2016 at 10:27 pm #244299
    darthsaschi
    Member
    Post count: 86

    Hi swiftideas.

    But did something change? Before I could update via “updates”. I never had to update the theme manually.

    On my dashboard I get nothing related to updates.

    Do updates have to be done manually from now?

    And: will changes and settings remain? I did everything in the theme options or in a child theme.

    Thanks and kind regards.

    Sascha

    January 28, 2016 at 9:57 am #244376
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You should still get updates to your dashboard, however some people are having issues with it so the developer is looking into it. If the update is not available on your dashboard you will need to update via ftp, you will not lose any of your theme options or changes made in the child theme

    – Kyle

    January 28, 2016 at 2:40 pm #244529
    darthsaschi
    Member
    Post count: 86

    Hi Kyle.

    Thanks for answering. Will you ubdate this thread when the issue is fixed? Then I´ll wait for this.

    If it´s taking too long I´ll do it via FTP – thank you for clarifying the upload.

    Kind regards.

    Sascha

    January 28, 2016 at 3:20 pm #244545
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Seems to be a security issue on your hosting that is preventing the update in your dashboard from appearing

    – Kyle

    January 28, 2016 at 6:06 pm #244609
    darthsaschi
    Member
    Post count: 86

    Hi Kyle.

    I was able to update everything else – standard-themes, plugins, etc.

    In the past there was no problem with updating Cardinal with this hoster (it´s Hosteurope). I don´t think that they changed anything.

    What do you think might be the thing my hoster can do?

    Thank you and kind regards.

    Sascha

    January 29, 2016 at 9:13 am #244712
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’ll forward to the developer for you as he has more knowledge on this issue

    – Kyle

    February 15, 2016 at 9:13 am #249012
    darthsaschi
    Member
    Post count: 86

    Hi swiftideas.

    Any news on this?

    I´m still stuck with 2.33.

    Thanks and kind regards.

    Sascha

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    February 15, 2016 at 10:11 am #249037
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please install this plugin https://wordpress.org/plugins/background-update-tester/. Once the plugin is installed and activated, visit Dashboard > Updates again. The plugin will automatically test your site and display the reason(s) automatic updates are failing. Copy the plugin’s message and submit a ticket to your web host.
    Thanks
    Mohammad

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