New Landing › How can we help? › Themeforest Theme Support › Joyn › Updating Joyn theme?

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    Posted in: Joyn
  • February 16, 2016 at 2:20 am #249384
    PingX
    Member
    Post count: 16

    Hi Ed, yes – here are a couple of examples currently on this site and another on the same host account (also running a SWIFT theme).

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    February 16, 2016 at 3:53 am #249393
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @PingX

    Thanks for following up – would it be possible for you to provide a login to your WordPress admin (in a private reply) so that we can debug this to try and find the issue?

    Thanks,

    – Ed

    February 17, 2016 at 7:09 pm #250095
    PingX
    Member
    Post count: 16

    Hi Ed, yes we do.

    February 17, 2016 at 7:21 pm #250098
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Please can you provide the link/login in a private reply?

    Thanks,

    – Ed

    February 27, 2016 at 10:15 pm #252442
    PingX
    Member
    Post count: 16

    Hi Ed,

    We do receive updates for other plugins.

    February 27, 2016 at 10:19 pm #252443
    PingX
    Member
    Post count: 16
    This reply has been marked as private.
    February 28, 2016 at 8:47 am #252453
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    @PingX – please can you confirm, it says invalid username with that login?

    – Ed

    February 28, 2016 at 8:07 pm #252493
    PingX
    Member
    Post count: 16
    This reply has been marked as private.
    March 1, 2016 at 12:40 am #252799
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @PingX

    Looks like the version you have has the old update script included so the update isn’t possible anymore. If you can update with the zip from ThemeForest then please do that, ideally via FTP.

    – Ed

    March 1, 2016 at 3:45 am #252817
    PingX
    Member
    Post count: 16
    This reply has been marked as private.
    March 2, 2016 at 10:30 am #253099
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @PingX

    The only way to work it through WordPress would be to remove the theme, and then re-upload the new version – this wouldn’t affect any of your content or settings. Although you may need to set your homepage again in Settings > Reading.

    To do it through FTP you could literally overwrite the /joyn folder within /wp-content/themes.

    Hope that helps.

    – Ed

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    Posted in: Joyn
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