Updates colapse site

[mrportugal]

Hi,

I’ve run the wordpress update and after that I updated the theme. After tgarn the whole website collapsed.

Today I need to present the contents on the site. Could you please check what’s the problem. I really need to have it properly online.

Thanks

[Rui Guerreiro – SUPPORT]

This reply has been marked as private.

[mrportugal]

The problem remains.
I uploaded the version you sent. I downloaded back to make sure the folder was complete and so it was.

I can’t have the website down for so long.

Help!

[mrportugal]

Please, I can’t be so much time with no solution.
I’ve given my access, you can check by yourself the issue with the theme.

[Rui Guerreiro – SUPPORT]

Will need ftp access to check if the files are in correct place or not.
Use the private reply.

-Rui

[mrportugal]

This reply has been marked as private.

[Rui Guerreiro – SUPPORT]

Hi,

This was related to the permissions of the some directories in the site.
I changed the Joyn directory(and all files inside) permissions to 755 and it’s working fine now.

-Rui

[mrportugal]

Hi,

The website is not working.

By opening permissions of every file to 755 aren’t you exposing the website to possible security breachs?

[Rui Guerreiro – SUPPORT]

The website was working when I replied, something changed. The permission 755 is what is advised by WordPress.
https://codex.wordpress.org/Changing_File_Permissions

755 means that only the user with ftp can change it. The rest can only read or execute.

Check in your error logs for further info about the website crash.

-Rui

[mrportugal]

Hi,

Apparently, by coincidence, there was a problem on the server side after the fix you did on the permissions.
I things are all good now.

Thanks

[Rui Guerreiro – SUPPORT]

No problem, it happens. I checked your site last night and see that it was running again.
glad it’s sorted.

-Rui