New Landing › How can we help? › Cardinal › Updated to 1.6 and site is down! This is urgent!

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    Posted in: Cardinal
  • August 6, 2014 at 12:12 pm #98381
    Sotiris
    Member
    Post count: 181

    I don’t know what happened and I am using a child theme (Cardinal child) but after updating to 1.6 I can’t login to the site and the front-end is also down!

    Any ideas???

    August 6, 2014 at 12:18 pm #98383
    Sotiris
    Member
    Post count: 181

    If that helps here is some info from my server error log:

    Access Log
    2.84.46.143 – – [06/Aug/2014:15:09:13 +0300] “GET /wp-content/themes/cardinal/js/sf-admin.js?ver=1.0 HTTP/1.1” 200 4014 “http://metrax.gr/wp-admin/update.php?action=upgrade-theme&theme=cardinal&_wpnonce=77b01bdcd7” “Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0”

    Error Log
    [Wed Aug 06 15:14:00 2014] [warn] [client 2.84.46.143] mod_fcgid: stderr: PHP Fatal error: Call to a member function execute() on a non-object in /var/www/vhosts/metrax.gr/httpdocs/wp-content/themes/cardinal/includes/option-extensions/extensions/custom_fonts/extension_custom_fonts.php on line 79

    August 6, 2014 at 12:42 pm #98393
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Could you please provide me with your link, login and FTP details/login so I can solve the issue for you

    – Kyle

    August 6, 2014 at 1:13 pm #98419
    Sotiris
    Member
    Post count: 181
    This reply has been marked as private.
    August 6, 2014 at 2:28 pm #98469
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hey @Sotiris

    Looks like an issue with Redux, will get the guys to look into it now.

    Will keep you updated.

    – Ed

    August 6, 2014 at 2:34 pm #98478
    Sotiris
    Member
    Post count: 181

    Ok thanks a lot!

    August 6, 2014 at 2:46 pm #98483
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Well, an issue with Redux, but likely caused by some security settings on your hosting not allowing it to function correctly – will confirm the resolution shortly.

    – Ed

    August 6, 2014 at 3:05 pm #98498
    Sotiris
    Member
    Post count: 181
    This reply has been marked as private.
    August 6, 2014 at 4:28 pm #98526
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Is it possible to get me FTP details that I can use without browsing the web file manager? Would save so much time..

    – Ed

    August 6, 2014 at 4:36 pm #98530
    Sotiris
    Member
    Post count: 181

    Hmm. I don’t really know how to do it need to check. Let me call my provider to save time.

    August 6, 2014 at 4:40 pm #98533
    Sotiris
    Member
    Post count: 181
    This reply has been marked as private.
    August 6, 2014 at 5:01 pm #98540
    Sotiris
    Member
    Post count: 181
    This reply has been marked as private.
    August 6, 2014 at 5:03 pm #98541
    Sotiris
    Member
    Post count: 181
    This reply has been marked as private.
    August 6, 2014 at 6:13 pm #98565
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Getting “login incorrect”?

    – Ed

    August 6, 2014 at 6:22 pm #98568
    Sotiris
    Member
    Post count: 181
    This reply has been marked as private.
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    Posted in: Cardinal
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