New Landing How can we help? Themeforest Theme Support Joyn Updated Joyn theme and now I have white screen of death

Viewing 15 posts - 1 through 15 (of 21 total)
  • Posted in: Joyn
  • #159620
    [email protected]
    Member
    Post count: 9

    This morning I updated my WP site to the latest Joyn Theme (2.06 I believe). Immediately following all I have on my site and admin is a white screen. When you choose “view source” there is nothing. When I temporarily remove Joyn and child theme Joyn (leaving the default WP theme) WP works again, but of course the Joyn theme is not there. Please help! I love your theme and builder and want to get this back up ASAP. I honestly do not know what to do. Smarter people than I, whom I have asked, say there is now a PHP error presented by this Joyn update. I’m not sure how to fix this. Thank you for your speedy response!

    #159656
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please follow given below steps :-

    1- Open to edit wp-config.php at wordpress root installation directory.

    Find this code:-
    define( 'WP_DEBUG', false);
    Change to-:
    define( 'WP_DEBUG', true);

    2- Try to increase the memory limit through any given below steps.
    A- If you have access to your install and are running a version of WordPress earlier than 3.0, try the plugin
    http://wordpress.org/extend/plugins/memory-bump/ as this is the easiest way to increase your RAM for WordPress.

    B. If you have access to your PHP.ini file, change the line in PHP.ini
    If your line shows 32M try 64M. If your line shows 64M try 128M
    memory_limit = 64M ; Maximum amount of memory a script may consume (32MB)

    C. If you don’t have access to PHP.ini try adding this to an .htaccess file:
    php_value memory_limit 64M

    D. Try adding this line to your wp-config.php file:
    Increasing memory allocated to PHP
    define(‘WP_MEMORY_LIMIT’, ’64M’);

    Thanks
    Mohammad

    #160411
    [email protected]
    Member
    Post count: 9
    This reply has been marked as private.
    #160413
    [email protected]
    Member
    Post count: 9
    This reply has been marked as private.
    #160464
    Mohammad – SUPPORT
    Moderator
    Post count: 27441
    This reply has been marked as private.
    #161504
    [email protected]
    Member
    Post count: 9

    I attempted to update the Joyn files to the Dropbox files you sent. That still broke my site. I contacted my web host and they have restored my files and databases to 3/18/2015. My site worked for me on that date. When we restored to those files today Joyn still broke the site. We deactivated Joyn and activated the default theme and were able to get to my WP dashboard. When I attempt to activate Joyn from the dashboard it will break the site. They recommended having Swift Ideas take a look and see if they can fix the issues. They said it’s definitely something going wrong with the theme somehow. I have intentionally not changed anything from the restore in hopes that you can determine and fix any issues with the theme you find. I’d really like to get this back up and running. I love your themes!!

    #161513
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us ftp access so we can try and if anything goes wrong we can revert?
    thanks

    -Rui

    #161526
    [email protected]
    Member
    Post count: 9
    This reply has been marked as private.
    #161910
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can’t connect with those credentials. The ftp seems to be connecting but after a while it says “connection timed out after 20 seconds of inactivity”

    Can you double check the credentials and any specific connection setting?
    Thanks

    -Rui

    #161939
    [email protected]
    Member
    Post count: 9
    This reply has been marked as private.
    #163000
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I really apologize for the delay in getting back to you. FTP login is working but not listing the files.
    Thanks
    Mohammad

    #163026
    [email protected]
    Member
    Post count: 9
    This reply has been marked as private.
    #163415
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Uploaded files through FTP software but files are not uploaded completely. Files broken while uploading. That is cause to issue. Please contact at hosting provider about it.
    Thanks
    Mohammad

    #163476
    bmkiii
    Member
    Post count: 5

    This is getting really, really, really old.

    Half ass theme updates are becoming the norm at Swift Ideas.

    #163480
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Our theme is perfect fine and working with hundreds of websites. Something is wrong with your host. You should contact once to hosting provider.
    Thanks
    Mohammad

Viewing 15 posts - 1 through 15 (of 21 total)

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