New Landing › How can we help? › Themeforest Theme Support › Dante › Update Problem

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    Posted in: Dante
  • May 6, 2016 at 6:05 pm #265900
    TriadGoodwill
    Member
    Post count: 43

    So nothing I seem to try is fixing this problem. I have tried removing the calendar plugin and still keep getting the error. I have tried turning off my plugins. I just deleted the theme files through FTP and re-uploaded them, cleared the cache on my browsers (Chrome and FireFox) and still my website is out of whack. I am not sure what is going on, but it’s been several weeks and this issue still is not resolved. I am really not sure what else to do. The website is not messed up all of the time – it goes in and out. It happened this morning when I was adjusting some text in the footer widgets. Then when I did other text, it was fine. It was fine for a few hours then switched into not looking right. I thought maybe some of the Theme files were messed up, hence the FTP upload, but that isn’t the case. I really don’t want to have to go through the process of setting up a new theme right now. Please help.

    May 9, 2016 at 1:12 pm #266167
    David Martin – Support
    Moderator
    Post count: 20834

    @TriadGoodwill – please leave all plugins deactivated whilst we look. Do not activate them.

    Is this something you can do whilst we look?

    Thank.

    May 9, 2016 at 1:13 pm #266168
    TriadGoodwill
    Member
    Post count: 43

    All plugins are currently deactivated.

    May 9, 2016 at 1:30 pm #266171
    David Martin – Support
    Moderator
    Post count: 20834

    Please ask your host what PHP version you are running on.

    – When you say your site is out of whack, please provide screenshots and detailed report of what device, OS this was on and the best way we can try to replicate it.

    Thanks.

    May 9, 2016 at 1:34 pm #266172
    TriadGoodwill
    Member
    Post count: 43

    It is 8:31am. Site is currently not working on Chrome – both on my Windows 10 laptop and my Galaxy S5 phone. It is working on Firefox on my laptop at the moment, but was not working there 5 minutes ago. All plugins are disabled.

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    May 9, 2016 at 2:01 pm #266183
    TriadGoodwill
    Member
    Post count: 43

    8:59am EST – now it is out of whack on Firefox but Chrome seems to be okay

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    May 9, 2016 at 2:09 pm #266189
    TriadGoodwill
    Member
    Post count: 43

    8:59am EST – now it is out of whack on Firefox and Chrome at 9:09am

    Waiting to hear back on PHP version

    May 9, 2016 at 2:49 pm #266194
    TriadGoodwill
    Member
    Post count: 43

    PHP version 5.3.3-1

    May 9, 2016 at 2:53 pm #266198
    David Martin – Support
    Moderator
    Post count: 20834

    1) Can you disable your child theme also?

    2) Within your Theme Options => Custom CSS, I also see various CSS errors. Please remove that (save it into a .txt file, don’t loose it) and re=dave the theme options.

    3) Something (not a plugin) is adding a prefix to all your JS files .pagespeed.jm.S4TTOO46U- Locate what service you are using to add that and remove it.

    Thanks,
    David.

    May 9, 2016 at 3:12 pm #266208
    TriadGoodwill
    Member
    Post count: 43

    Took care of #1 and #2. Working on finding what is causing #3

    May 9, 2016 at 3:14 pm #266210
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem, let us know

    – Kyle

    May 9, 2016 at 3:20 pm #266215
    TriadGoodwill
    Member
    Post count: 43

    Pagespeed has been removed as well

    May 10, 2016 at 12:00 pm #266408
    David Martin – Support
    Moderator
    Post count: 20834

    @TriadGoodwill – what is result on your mobile device/FF & Chrome when you clear the cache?

    Please ask your host to upgrade you to PHP version 7.

    Thanks.

    May 10, 2016 at 1:07 pm #266449
    TriadGoodwill
    Member
    Post count: 43

    I have requested a PHP update… I am waiting to hear back. Clearing cache does nothing. I have been clearing cache pretty much every time the error comes up.

    May 10, 2016 at 2:24 pm #266465
    TriadGoodwill
    Member
    Post count: 43

    Our host is unable to upgrade us to PHP 7. I have not had the issue since we turned off all of the plugins, removed the custom CSS and turned off the program that was adding the prefix. However, this all prevents our site from operating properly so I can’t just leave it…

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    Posted in: Dante
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