Viewing 15 posts - 31 through 45 (of 63 total)
  • Posted in: Dante
  • #264352
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Has the issue been fixed now that the calendar plugin is deactivated?

    – Kyle

    #264371
    TriadGoodwill
    Member
    Post count: 43

    No the issue is not resolved. It is happening again even with the calendar plugin deactivated.

    #264674
    David Martin – Support
    Moderator
    Post count: 20834

    I can no longer replicate this. Can you clear your cache?

    – Are you on Mac or PC?

    Thanks.

    #264677
    TriadGoodwill
    Member
    Post count: 43

    Cleared my cache. Still getting the error in Chrome. Developer of the calendar is looking into it as well.

    #264679
    David Martin – Support
    Moderator
    Post count: 20834

    – Are you on Mac or PC?
    – Have you tested logged in and out?

    Thanks.

    #264681
    TriadGoodwill
    Member
    Post count: 43

    I am on a PC. I have also tested it on my phone (Samsung Galaxy) and get the error too. I get it logged in and out and know people at other locations are getting the error too.

    #264885
    TriadGoodwill
    Member
    Post count: 43

    The calendar plugin has been deactivated since last week and the website is still having the issue. I don’t know if this helps at all, but Google flagged some issues – I don’t know if they are related (image attached)

    Attachments:
    You must be logged in to view attached files.
    #265208
    David Martin – Support
    Moderator
    Post count: 20834

    I cannot login with the supplied details. Mind checking and updating?

    Thanks.

    #265213
    TriadGoodwill
    Member
    Post count: 43

    New password: gm&iBapeC%e9aL*9k38MjyX2

    #265417
    TriadGoodwill
    Member
    Post count: 43

    Okay – the calendar has been turned off since last week and I only have Slider Revolution as an active plugin and I am still having this issue. It is not just me – a colleague at another location mentioned it today and someone else did yesterday. This has to be a theme issue at this point and I need to get it fixed ASAP. When I switched to WordPress’ 2016 theme last week, the problems went away. What can I do? This has been going on for 3 weeks with no fix.

    #265466
    TriadGoodwill
    Member
    Post count: 43

    I just re-uploaded the theme via FTP and now I am getting an error on the backend and can’t log into my dashboard:

    The ilovegoodwill.org page isn’t working
    ilovegoodwill.org is currently unable to handle this request.
    HTTP ERROR 500

    Attachments:
    You must be logged in to view attached files.
    #265684
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    #265694
    TriadGoodwill
    Member
    Post count: 43

    We use the Dante Theme, not Atelier….

    #265843
    TriadGoodwill
    Member
    Post count: 43

    I am still sporadically getting this issue. Is there a way I can get the zip file of the latest Dante theme update? I am wondering if uploading it via FTP might help – maybe one of the auto download files is corrupt or something? When I download from Envato Market it is not the most recent version.

    #265847
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
Viewing 15 posts - 31 through 45 (of 63 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register