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    Posted in: Dante
  • April 28, 2016 at 2:20 pm #264352
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Has the issue been fixed now that the calendar plugin is deactivated?

    – Kyle

    April 28, 2016 at 3:17 pm #264371
    TriadGoodwill
    Member
    Post count: 43

    No the issue is not resolved. It is happening again even with the calendar plugin deactivated.

    April 29, 2016 at 6:05 pm #264674
    David Martin – Support
    Moderator
    Post count: 20834

    I can no longer replicate this. Can you clear your cache?

    – Are you on Mac or PC?

    Thanks.

    April 29, 2016 at 6:13 pm #264677
    TriadGoodwill
    Member
    Post count: 43

    Cleared my cache. Still getting the error in Chrome. Developer of the calendar is looking into it as well.

    April 29, 2016 at 6:15 pm #264679
    David Martin – Support
    Moderator
    Post count: 20834

    – Are you on Mac or PC?
    – Have you tested logged in and out?

    Thanks.

    April 29, 2016 at 6:16 pm #264681
    TriadGoodwill
    Member
    Post count: 43

    I am on a PC. I have also tested it on my phone (Samsung Galaxy) and get the error too. I get it logged in and out and know people at other locations are getting the error too.

    May 2, 2016 at 3:08 pm #264885
    TriadGoodwill
    Member
    Post count: 43

    The calendar plugin has been deactivated since last week and the website is still having the issue. I don’t know if this helps at all, but Google flagged some issues – I don’t know if they are related (image attached)

    Attachments:
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    May 3, 2016 at 6:18 pm #265208
    David Martin – Support
    Moderator
    Post count: 20834

    I cannot login with the supplied details. Mind checking and updating?

    Thanks.

    May 3, 2016 at 6:40 pm #265213
    TriadGoodwill
    Member
    Post count: 43

    New password: gm&iBapeC%e9aL*9k38MjyX2

    May 4, 2016 at 4:57 pm #265417
    TriadGoodwill
    Member
    Post count: 43

    Okay – the calendar has been turned off since last week and I only have Slider Revolution as an active plugin and I am still having this issue. It is not just me – a colleague at another location mentioned it today and someone else did yesterday. This has to be a theme issue at this point and I need to get it fixed ASAP. When I switched to WordPress’ 2016 theme last week, the problems went away. What can I do? This has been going on for 3 weeks with no fix.

    May 4, 2016 at 9:26 pm #265466
    TriadGoodwill
    Member
    Post count: 43

    I just re-uploaded the theme via FTP and now I am getting an error on the backend and can’t log into my dashboard:

    The ilovegoodwill.org page isn’t working
    ilovegoodwill.org is currently unable to handle this request.
    HTTP ERROR 500

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    May 5, 2016 at 6:42 pm #265684
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    May 5, 2016 at 7:30 pm #265694
    TriadGoodwill
    Member
    Post count: 43

    We use the Dante Theme, not Atelier….

    May 6, 2016 at 1:39 pm #265843
    TriadGoodwill
    Member
    Post count: 43

    I am still sporadically getting this issue. Is there a way I can get the zip file of the latest Dante theme update? I am wondering if uploading it via FTP might help – maybe one of the auto download files is corrupt or something? When I download from Envato Market it is not the most recent version.

    May 6, 2016 at 1:47 pm #265847
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
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    Posted in: Dante
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