New Landing › How can we help? › Themeforest Theme Support › Joyn › Update Error

Viewing 13 posts - 1 through 13 (of 13 total)
  • Back to forum
    Posted in: Joyn
  • July 14, 2015 at 1:59 pm #194500
    pleeman
    Member
    Post count: 105

    I am receiving an error when trying to update both the theme and framework? Screenshot attached.

    Swift Framework
    You have version 1.32 installed. Update to 1.40. View version 1.40 details.
    Compatibility with WordPress 4.2.2: Unknown

    JOYN.
    You have version 2.10 installed. Update to 2.15.

    Attachments:
    You must be logged in to view attached files.
    July 14, 2015 at 2:16 pm #194504
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    We are investigating this, looks to be an issue with our update server – apologies for the inconvenience.

    – Ed

    July 15, 2015 at 12:55 am #194642
    Taffy
    Member
    Post count: 261
    This reply has been marked as private.
    July 15, 2015 at 1:29 am #194646
    themartist
    Member
    Post count: 122

    I got the following trying to update from 2.10 to 2.15

    An error occurred while updating JOYN.: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    July 15, 2015 at 1:34 am #194648
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Can you try again now – just replaced the theme zip incase there was an issue with the upload.

    – Ed

    July 15, 2015 at 1:56 am #194652
    themartist
    Member
    Post count: 122

    sorted. thanks

    July 15, 2015 at 6:36 am #194668
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Great thanks to Ed.
    -Mohammad

    July 16, 2015 at 10:40 pm #195410
    Ville
    Member
    Post count: 2

    Oh no! I have same problem (same error) when trying to update this. I have version 2.08 installed and I’m trying to update to 2.15.

    July 17, 2015 at 10:52 am #195558
    David Martin – Support
    Moderator
    Post count: 20834
    This reply has been marked as private.
    July 17, 2015 at 9:03 pm #195757
    ryan123
    Member
    Post count: 11

    I also have the same issue while updating from 2.10 to 2.15.

    This is the message I receive:

    “An error occurred while updating JOYN.: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    July 18, 2015 at 5:57 pm #195815
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @ryan123

    Apologies for the issue, we’ve just updated the update file – please try again.

    – Ed

    July 18, 2015 at 8:03 pm #195828
    Ville
    Member
    Post count: 2

    Great! It works now. Thank you!

    July 20, 2015 at 9:09 am #195926
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Great thanks to Ed.
    -Mohammad

  • Back to forum
    Posted in: Joyn
Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register