Update caused my site to crash – Help! – swiftideas

ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

This topic has 1 reply, 2 voices, and was last updated 11 years by Cosmin – SUPPORT.

Viewing 2 posts - 1 through 2 (of 2 total)

Back to forum

Posted in: Flexform
December 5, 2013 at 4:26 pm #35546

krhoderick
Member

Post count: 4

Hi there. In my WordPress backend, it showed that I needed to update my Flexform theme. I pressed the button and waited FOREVER. Now there is an error when I try to access the site or the backend admin. Please take a look and let me know how I can repair. http://www.cimarroncreekessentials.com

Thanks so much in advance for your help!

December 5, 2013 at 9:04 pm #35629

Cosmin – SUPPORT
Member

Post count: 3851

Hi,

Looks like something went wrong with the server while it was updating. Probably it took too long and it threw an error, because scripts in PHP have a time limit when executing.

Anyway, login via FTP and remove the flexform folder from wp-content/themes/

WordPress should activate a default theme and you can proceed to installing the theme again (download the latest version from ThemeForest).

Note that this will not affect your content or theme options. But, if you made changes directly in theme files, those will be gone (they would have been anyway, if you updated from the dashboard).

Regards,

————————————————————————————————————

Cosmin – Support
Back to forum

Posted in: Flexform

Viewing 2 posts - 1 through 2 (of 2 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items

Login and Registration Log in · Register