Unable to view/open Customer Invoice

[ktdoyle]

Hi,

I can’t view/open my Customer Invoices on the WooCommerce Orders page. When I click on the Invoice link, I get this message:

TCPDF ERROR: [Image] Unable to get the size of the image: /wp-content/uploads/2014/12/JEANBAG-Logo-Header-Retina.png

Many thanks in advance for your help.

Warm wishes,
KT

[Mohammad – SUPPORT]

Hi,
Please go to Admin > Theme Options > Header Options > Logo Options > Upload the retina logo here.
Thanks
Mohammad

[ktdoyle]

Hi Mohammad,

I already had a retina logo uploaded. I tried to re-upload it and got a HTTP error message (see screen attached).

Instead, I reattached the image previously uploaded to my media library and resaved it. I then went to open a customer invoice and got the same error message as before (see screen attached).

This seems to have only happened since I performed today’s updates (including the latest version of Atelier).

Warm wishes,
KT

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[David Martin – Support]

Hi @ktdoyle, can you link me to the invoice you are trying to view?

Thanks.

[ktdoyle]

This reply has been marked as private.

[David Martin – Support]

Hi,

You will need to contact the author of the plugin ‘Booster for WooCommerce’, this plugin control the PDF invoice generation.

Thanks,
David.

[ktdoyle]

Thanks David 🙂

Warm wishes,
KT

[David Martin – Support]

Ok, no problem. Hopefully they can resolve this for you.

Thanks.