New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Unable to save theme option changes.

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    Posted in: Neighborhood
  • July 12, 2015 at 5:54 am #193848
    pohkoon
    Member
    Post count: 2

    Hello there,

    Lately, I was trying to edit my theme option and have difficulty to save it, there was an error message show as follow, “You don’t have permission to access /wp-admin/options.php on this server.”

    I never had this issue over for the past two years using the theme.

    Looking forward to your help and advice.

    July 13, 2015 at 6:19 am #193902
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please give the permission 644 to this file. Your hosting provider can solve this issue easily.
    Thanks
    Mohammad

    July 13, 2015 at 9:54 am #193985
    pohkoon
    Member
    Post count: 2

    Hi Mohammad,

    I did try to change the permission options.php file to 644, but I still facing the same issue. I’m not a technical person, hopefully can get advice from you where the correct file located. Attached with a screen shot of what I’ve go through on the FTP client.

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    July 13, 2015 at 10:05 am #193990
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its server related issue so please contact at theme developer.
    Thanks
    Mohammad

    July 13, 2015 at 10:18 am #194001
    pohkoon
    Member
    Post count: 2

    Hi Mohammad,

    I was directed to post my issue here, and where should I ask for help and support now? Can you please advise who is the theme developer I should contact?

    July 13, 2015 at 10:20 am #194005
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Really sorry for my last reply. I mean to hosting provider. Please contact at hosting provider.
    Thanks
    Mohammad

    July 13, 2015 at 11:16 am #194051
    Nishant – SUPPORT
    Spectator
    Post count: 649

    Hello pohkoon,

    As Mohammad said, this issue needs to be resolved at your hosting end. You need to contact your hosting company to get this resolved. Have a great day.

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    Posted in: Neighborhood
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