unable to reimport homeslider after deletion

[ugop]

Hi,
I am asking for help because I cannot import again the homeslider (of revslider). I wanted to start from a fresh version after getting used to it so I deleted the homeslider to import it agin but it doesn’t import the slider anymore. It says 3Error: slider_export.txt does not exist!”. In a test version of the site, I add no problem to import it again with the same file. Any idea?
Many thanks.
Ugo

[ugop]

any ideas?

[Melanie – SUPPORT]

Hi!
This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.

Could you tell me your website URL please? You can do so by typing it into a reply.

If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.
Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?
Also attach your slider export file please.

Thanks and cheers!