New Landing › How can we help? › Atelier › Unable to install theme

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    Posted in: Atelier
  • June 24, 2017 at 1:22 am #329945
    dj_devilyn
    Member
    Post count: 3

    Hi,

    I have just purchased the theme however I have been unable to install it after multiple attempts. I get an error message “Are you sure you want to do this. Please try again” but every time I try again I get the same message. I’ve tried manually installing which initially stated I had 5 errors but eventually installed but I went into WordPress themes and it said it was missing the style sheet?! Is there anything you can do to help?

    June 24, 2017 at 1:45 am #329951
    dj_devilyn
    Member
    Post count: 3

    Oh nevermind!!! 4 hours in and I found out I didn’t download the wordpress install file only option on themeforest – was 7 meg instead of 420 meg and installed straight away!!

    June 26, 2017 at 12:41 pm #330028
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Glad you got it sorted, do please our documentation where we outline how to correctly install the package: http://swiftideas.com/documentation/.

    Thanks.

    June 30, 2017 at 1:47 pm #330656
    dj_devilyn
    Member
    Post count: 3
    This reply has been marked as private.
    June 30, 2017 at 2:24 pm #330662
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Will take a look, oldest tickets are normally answered as a priority so apologies.

    Thanks

    June 30, 2017 at 3:31 pm #330683
    dj_devilyn
    Member
    Post count: 3
    This reply has been marked as private.
    June 30, 2017 at 3:43 pm #330685
    David Martin – Support
    Moderator
    Post count: 20834

    No problem. Thanks.

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