Unable to install theme

[syselcuk]

Hi,

I have just purchased the theme and am having a lot of trouble trying to install it. I’ve tried it through wordpress admin which resulted in the following error message each time:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator to inform of the time the error occurred and of anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Web Server at educate-elevate.com

Then I tried it through FTP and it uploaded ok but then when I tried to access my site the same error showed and I couldn’t access anything until I deleted the file

Please helps!

[Kyle – SUPPORT]

Did you upload the whole folder that you downloaded from themeforest?

Because if you did, it is because this folder contains all of the documentation, theme files etc. You need to unzip that folder and you will find the theme folder within that.

– Kyle

[syselcuk]

This reply has been marked as private.

[Kyle – SUPPORT]

Yes, please can you provide me with the login details to your website.

– Kyle

[syselcuk]

This reply has been marked as private.

[syselcuk]

Hi,

I have decided to change my hosting from go daddy to bluehost after reading some forums and I managed to install it straight away! Thanks for your help

[Kyle – SUPPORT]

Great!

[CuveeMaster]

Hi,
I am experiencing the exact same problem with godaddy hosting and neighborhood theme! How can i resolve this problem? Please help!

[Mohammad – SUPPORT]

Hi,
You can see the recommended settings below:

Thanks

[CuveeMaster]

Hi,

Thanks for your reply, but im not sure how should i go about with the settings that you have provided.
Please help?

[Mohammad – SUPPORT]

Hi,
You should contact to your hosting provider to make this settings.
Thanks 🙂
With Best Regards
Swift Ideas