New Landing › How can we help? › Atelier › Unable to install Atelier Demo Content

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    Posted in: Atelier
  • April 24, 2015 at 7:13 am #167970
    copara
    Member
    Post count: 37

    Hi, I am unable to install Atelier demo content. I am receiving “Internal Server Error”

    April 24, 2015 at 8:38 am #168002
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’ve just imported it for you

    – Kyle

    April 24, 2015 at 8:43 am #168004
    copara
    Member
    Post count: 37

    Hi, a couple issues after the install:
    1 – Menu header shows multiple menus
    2 – Logo is overlapping/right ontop of menu text

    April 24, 2015 at 8:45 am #168006
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    There seemed to be an issue with the menu import, still working on that. For now could you create the menu manually? I’m sure you don’t need all of those items

    – Kyle

    April 24, 2015 at 8:50 am #168011
    copara
    Member
    Post count: 37

    Please can you do a fresh install of wordpress again and demo-content – I’d feel better this way.

    I think the reason the extra menu’s are appearing is because we tried to import too many times.

    April 24, 2015 at 8:51 am #168012
    copara
    Member
    Post count: 37

    For future reference – please how did you fix original demo content install issue?

    April 24, 2015 at 8:52 am #168013
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I didn’t find any issue, just tried the import and it worked first time. If you want to start fresh, you’ll need to clear your database and all of your files, basically a fresh wordpress install

    – Kyle

    April 24, 2015 at 9:18 am #168028
    copara
    Member
    Post count: 37

    I have cleared database and reinstalled wordpress. Can you please help me reinstall demo content again from your side.

    Login is still thesame

    April 24, 2015 at 9:25 am #168034
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ok please do not go on your site untilI have replied saying it’s done, if you interrupt the process it will not work

    – Kyle

    April 24, 2015 at 9:37 am #168045
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    I’m not getting the 404 error like you said, will forward this to my colleague to see if he can fix

    – Kyle

    April 24, 2015 at 9:39 am #168048
    copara
    Member
    Post count: 37

    Thank you. Please let me know when the demo import done

    April 24, 2015 at 9:51 am #168066
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Do you have any easy way to turn off the https just to import?
    Think it’s slowing down the process.

    Can you provide ftp access to check your htaccess file and the server logs?
    Thanks

    -Rui

    April 24, 2015 at 9:54 am #168068
    copara
    Member
    Post count: 37

    I have no idea how to turn off https.

    FTP
    —
    FTP USERNAME: stylots
    FTP SERVER: http://ftp.stylots.com
    FTP & EXPLICIT FTPS port: 21
    FTP PASSWORD: Test1234

    April 24, 2015 at 10:31 am #168110
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    April 24, 2015 at 11:32 am #168140
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
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