New Landing › How can we help? › Atelier › Unable to import demo

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posted in: Atelier
  • May 5, 2016 at 9:09 pm #265702
    Kairost
    Member
    Post count: 50

    Hello,

    First of all, love your theme! I was able to install theme but cannot import demo and progress bar stays 0%.

    Help?!?

    Thanks in advance!

    May 5, 2016 at 9:16 pm #265704
    Kairost
    Member
    Post count: 50
    This reply has been marked as private.
    May 6, 2016 at 10:11 am #265777
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Glad you are enjoying the theme. What specific demo are you trying to import so I can give it a try?
    Thanks

    -Rui

    May 6, 2016 at 12:05 pm #265817
    Kairost
    Member
    Post count: 50
    This reply has been marked as private.
    May 6, 2016 at 12:09 pm #265820
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok. will give it a try.
    -Rui

    May 6, 2016 at 12:16 pm #265823
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Something is wrong with your server, it seems all ajax requests are returning an error, even the default ones from WordPress itself.

    https://www.dropbox.com/s/r6pdf0085chpnqo/Screenshot%202016-05-06%2012.20.47.png?dl=0

    Can you check server error logs, what messages are inside those logs?
    Guess you should also report this situation to the hosting company.

    -Rui

    May 10, 2016 at 12:34 am #266309
    Kairost
    Member
    Post count: 50
    This reply has been marked as private.
    May 10, 2016 at 10:18 am #266362
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi Kairost,

    That’s a strange reply, the major of the websites today use Ajax. WordPress uses ajax by default.
    He have several customers hosted in Godaddy without any problem.

    If that’s their final reply I advise you to change hosting. I use Hostgator in my development servers and it’s cheap and never had any similar problem.

    -Rui

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