New Landing › How can we help? › Atelier › UNABLE IMPORT COMPLETLY THE DEMO CONTENT AFTER SEVERAL INTENTS

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    Posted in: Atelier
  • March 11, 2016 at 11:44 am #254900
    nicolumbro
    Member
    Post count: 8

    I can’t import the demo content through the demo content importer.

    The import stuck midway and it’s necessary to restart the import process several times before it reachs 100%. When the import finish the contents of the demo are not totally load. Every time I succeded to import the demo, the contents loaded were always different and never were loaded completly. For example sometimes doesn’t appear the navigation menú, sometimes the product page was missing, etc.

    I have already tried to increasing the PHP memory limit as you commented in other tickets.

    I have been trying to do that for a few days.

    Could you check and resolve the issue please?

    I’m posting this as requested on the comments section at ThemeForest.

    Thank you for your help!

    March 11, 2016 at 11:48 am #254903
    David Martin – Support
    Moderator
    Post count: 20834

    Please add your FTP details also.

    Thanks.

    March 12, 2016 at 11:03 am #255012
    nicolumbro
    Member
    Post count: 8
    This reply has been marked as private.
    March 14, 2016 at 11:16 am #255147
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Your site seems ok now.

    https://www.dropbox.com/s/suhdqtg3ecr8jgn/Screenshot%202016-03-14%2010.20.41.png?dl=0

    Can you try to clear the cache and check again your site?

    -Rui

    March 14, 2016 at 12:01 pm #255169
    nicolumbro
    Member
    Post count: 8

    Hi Rui,

    The site it’s not ok.

    Some contents were not loaded after the import demo process (like navigation menu, 404 page, etc.) and there is a big problem with the product category pages: when you click on a category on the home page (shop outerwear, shop acessories, sho shirting, etc.) the product category page appears in blank.

    NiCo

    March 14, 2016 at 12:15 pm #255179
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    March 14, 2016 at 12:18 pm #255183
    nicolumbro
    Member
    Post count: 8

    Ok,

    Thanks a lot for your help Rui!

    NiCo

    March 14, 2016 at 12:19 pm #255185
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem. Glad I could help.

    -Rui

    March 14, 2016 at 12:47 pm #255207
    nicolumbro
    Member
    Post count: 8

    Hi Rui,

    How can I edit the 404 page?

    I have not this page in the pages menu.

    NiCo

    March 14, 2016 at 12:54 pm #255210
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    By default in WordPress that page is not editable, but we have an option to add some content.

    Check in Theme options-> General options
    https://www.dropbox.com/s/fxlqjmdqxpmw9cn/Screenshot%202016-03-14%2011.58.50.png?dl=0

    -Rui

    March 14, 2016 at 1:01 pm #255213
    nicolumbro
    Member
    Post count: 8

    Thanks a lot!

    March 14, 2016 at 1:04 pm #255216
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

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