New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Two questions; Pay page, Shop page

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    Posted in: Neighborhood
  • October 2, 2013 at 1:28 pm #24894
    nsstuczen
    Member
    Post count: 8

    Hi,

    I am sorry if these questions have already been answered, just couldn’t seem to find it.

    Question 1:
    When i try to “Place order” and go on to the “Pay”-page, it wont, and redirects me for some reason back to “Checkout”. Is this a Woocommerce issue? I can’t find support for this anywhere.

    Question 2:
    On my “Shop”-page the products show double. First i have the products sorted by newness at the top of the page (this I want), but underneath they show up again (this I don’t want)?

    Hope you guys can help 🙂

    Best regards, Nik

    October 4, 2013 at 11:42 am #25283
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi!

    This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
    Could you tell me your website URL please? You can do so by typing it into a reply.
    If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

    Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

    Thanks and cheers!

    October 4, 2013 at 8:52 pm #25442
    nsstuczen
    Member
    Post count: 8
    This reply has been marked as private.
    October 4, 2013 at 9:07 pm #25444
    nsstuczen
    Member
    Post count: 8
    This reply has been marked as private.
    October 8, 2013 at 9:49 am #25719
    Melanie – SUPPORT
    Member
    Post count: 11032

    It shows up twice because you set your shop up twice 🙂

    Once per swift page builder in the page editor directly, and another time in the woocommerce settings > Sites

    Cheers

    October 8, 2013 at 10:07 am #25724
    nsstuczen
    Member
    Post count: 8

    Haha. Great! My mistake 😉 All makes sense now.

    Thanks so much for the help

    October 9, 2013 at 12:49 pm #25970
    GuiltYears
    Member
    Post count: 7

    “When i try to “Place order” and go on to the “Pay”-page, it wont, and redirects me for some reason back to “Checkout”. Is this a Woocommerce issue? I can’t find support for this anywhere.”

    I had this same issue a while back and no-one was able to determine the issue including woothemes. I eventually solved it by playing around with my permalink structure. This resulted in it working. What changes I made exactly, I wouldn’t be able to tell you. However, look in the structure and try to determine any abnormalities.

    October 10, 2013 at 4:22 pm #26190
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, could you please open a new thread for your issue?
    Posting in an existing topic prevents us from being able to track issues by topic. Added to which, your problem – despite any similarity in symptoms – is likely to be completely different.

    Thank you so much!

    nss glad I could help!

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    Posted in: Neighborhood
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