New Landing How can we help? Themeforest Theme Support Uplift Trouble with wordpress theme and server

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Uplift
  • #281134
    missiondisrupt
    Member
    Post count: 26

    Hello,

    I’m quite new to wordpress but have decided to dive into creating a new website on the platform. I recently purchased a server on Digital Ocean and created a droplet using the Ubuntu WordPress on 14.04 version.

    I then downloaded the wordpress platform onto the sever and downloaded the theme I purchased from themeforest.

    I opened the theme and followed the instructions verbatim uploading the unzipped “uplift” file.

    Only to be left with this page a page that reads

    The webpage at http://198.199.122.29/wp-admin/update.php?action=upload-theme might be temporarily down or it may have moved permanently to a new web address.

    Here is also a video of what I’m experiencing https://drive.google.com/file/d/0B6Swb-Dt6v9lY2xxMzJzOEE1enM/view?usp=sharing

    So all this being said. I’m one confused guy. The rest of the wordpress platform is working besides this page. I also tried downloading another theme and the same thing is happening/

    I’m not sure if this is because I don’t have an FTP or whatever.

    Can anyone help this n00b out offer suggestions?

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    #281171
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    If you experience this with two themes, it indicates a server issue. To resolve this, contact your hosting support and report what you have above and they will help you.

    Cheers,
    David.

    #281265
    missiondisrupt
    Member
    Post count: 26

    Thank you David

    #281266
    David Martin – Support
    Moderator
    Post count: 20834

    Anytime, hope they help you promptly.

    Thanks,
    David.

    #281274
    missiondisrupt
    Member
    Post count: 26

    David, do you know where I can find the theme function file in the uplift folder. I’m going to ty to increase the file limit as that what my server provided suggested. I’m following these instructions http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

    #281298
    David Martin – Support
    Moderator
    Post count: 20834

    Sure it’s in the main folder so /wp-content/themes/uplift/

    #281336
    missiondisrupt
    Member
    Post count: 26

    I do not have a folder labeled wp-content is this in the uplift_v1.2.5 or WordPress only file “uplift”.

    I’m assuming the uplift folder but I can’t quite find the file/folder

    #281345
    David Martin – Support
    Moderator
    Post count: 20834

    The path /wp-content/themes/uplift/ will be on your server.

    It will be within the WordPress only file “uplift”.

    Cheers,
    David.

Viewing 8 posts - 1 through 8 (of 8 total)

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