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    Posted in: Neighborhood
  • October 3, 2013 at 8:44 am #25023
    Melanie – SUPPORT
    Member
    Post count: 11032

    Promo! is not our terminology, this has been modified by somebody on your end. But I’ll leave it up to Laranz to verify that for you. All the best

    October 3, 2013 at 1:19 pm #25150
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Sorry for getting you late.
    1. Try deactivating all plugins,
    2. I didn’t see the origin of this problem. Can you try reinstalling the theme if you didn’t do much customization in the coding side?

    Thanks,
    laranz.

    October 3, 2013 at 8:23 pm #25216
    Bas
    Member
    Post count: 28

    Hi Laranz

    Can you find no easier way? We have a lot of hours in it!, That would be very nice if you can solve….

    Yours sincerely,

    Bas

    October 4, 2013 at 7:19 pm #25425
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Try this thing, Add a new dummy product. Let me know, that is also comes with the word Promo.

    Because, in all the codes it is still Sale!, I wonder where it comes from. so try this and let me know.

    Thanks,
    laranz.

    October 8, 2013 at 4:33 am #25666
    Bas
    Member
    Post count: 28

    Hi Laranz

    The dummy also has the word promo!

    Bas

    October 8, 2013 at 8:48 pm #25830
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    I try my level best, I forward this to another support staff.

    Thanks,
    laranz.

    October 8, 2013 at 8:54 pm #25832
    Bas
    Member
    Post count: 28

    Fine I wait patiently. I can not understand what is going on

    But the files on my server is a mess I have multiple folders with the name of the site

    Bas

    October 8, 2013 at 9:49 pm #25853
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    In the mean time, remove all the unwanted versions, and keep only one latest version.

    Thanks,
    laranz.

    October 9, 2013 at 4:33 am #25876
    Bas
    Member
    Post count: 28
    This reply has been marked as private.
    October 10, 2013 at 4:47 pm #26200
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi, if you access the folders via FTP you can find the version numbers in the style.css file at the very beginning.
    You can then delete the folders via FTP as well!

    Cheers

    October 12, 2013 at 11:41 am #26423
    Bas
    Member
    Post count: 28
    This reply has been marked as private.
    October 14, 2013 at 1:14 am #26514
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Maybe you have the Child theme activated? Can you confirm with that?

    Let me know, what you got.

    Thanks,
    laranz.

    October 14, 2013 at 4:34 am #26520
    Bas
    Member
    Post count: 28
    This reply has been marked as private.
    October 15, 2013 at 2:13 am #26703
    laranz – SUPPORT
    Member
    Post count: 3186

    HI Bas,

    You can delete all those inside the themes folder, and unzip the latest theme download and upload that in the theme folder.

    Currently you have themes/neighborhood/neighborhood_v1.3/neighborhood_v1.3

    this is wrong, it should like this themes/neighborhood/all the theme files, follow the install section in the documentation.

    Thanks,
    laranz.

    November 5, 2013 at 6:47 pm #30048
    Bas
    Member
    Post count: 28
    This reply has been marked as private.
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    Posted in: Neighborhood
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