New Landing How can we help? Themeforest Theme Support Neighborhood Top bar config menu not working

Viewing 15 posts - 1 through 15 (of 19 total)
  • #270546
    uform
    Member
    Post count: 60

    I cannot configure the top bar menu. The top bar config set up is stuck on : Alt menu / text and if I input text in Top Bar left text config, it is not showing on my site.

    I input a top menu in the menu section. Is it possible to make it show there?

    I would like to have text and alt menu to appear there.

    Thanks,

    #270555
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    You don’t have the top menu bar assigned.
    https://www.dropbox.com/s/8y10p0bhwglehii/Screenshot%202016-05-26%2017.48.28.png?dl=0

    You have to choose between the menu or text.

    -Rui

    #270557
    uform
    Member
    Post count: 60

    Hi.

    Thanks I was able to set up the top menu but the text I wan’t to input is not showing. Are you saying that it as to be either menu or text and not both?

    #270561
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Unfortunately it’s one option or the other.
    -Rui

    #270584
    uform
    Member
    Post count: 60

    Ok thanks,

    But i’m not able to select another option then Alt menu / text. Do you know why?

    #270733
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Unfortunately it’s not an available option

    – Kyle

    #270781
    uform
    Member
    Post count: 60

    I cannot have just text there? I used to be able but I erased the settings.

    #270787
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Sorry my mistake

    Yes you can: http://d.pr/i/JGR7/3dDjdbOE

    – Kyle

    #270789
    uform
    Member
    Post count: 60

    I don’t understand I cannot select another option then alt Menu / text. It always goes back to that selection if I select text / text and I save the modification.

    #270828
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    This seems to be a plugin conflict, I deactivate all plugins except Woocommerce and the theme options changes worked fine.
    After activating again the plugins, the header change reverted to Alt menu/text.

    Can you try to disable the plugins again and activate several plugins at each time and test the change in the header options until figuring out what plugin is causing the issue.

    Let us know the result.

    -Rui

    #270846
    uform
    Member
    Post count: 60

    It look like it’s the WPML String Translation plug-in?

    #270853
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you confirm if you are using the latest version of that plugin?

    -Rui

    #270855
    uform
    Member
    Post count: 60

    Yes.

    #271095
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you disable the plugin just to adjust the top bar settings and then activate the plugin again to see if the top header is showing fine in the site frontend.

    -Rui

    #271187
    uform
    Member
    Post count: 60

    I did try that. When I reactivate the plugin the text disappear from the header.

Viewing 15 posts - 1 through 15 (of 19 total)

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