New Landing › How can we help? › Atelier › Theme update not available

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posted in: Atelier
  • January 14, 2016 at 10:43 am #240322
    x-nilo
    Member
    Post count: 41

    Hi Kyle,

    my atelier version is 1.82 and I see no updates available…
    Can you help me please?

    Thanks!

    – Danilo

    January 14, 2016 at 10:46 am #240323
    Kyle – SUPPORT
    Moderator
    Post count: 35880
    This reply has been marked as private.
    January 14, 2016 at 11:00 am #240336
    x-nilo
    Member
    Post count: 41

    oki, thanks!

    January 14, 2016 at 11:05 am #240345
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    January 14, 2016 at 11:10 am #240348
    beritendershicks
    Member
    Post count: 34

    Hi Kyle,

    I have the same problem. My WordPress doesn’t show any update available for the theme. I am running version 1.82 so far. Do I have to update manually?

    Thanks
    Berit

    January 14, 2016 at 11:15 am #240352
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please download the theme from ThemeForest and upload via FTP

    – Kyle

    January 14, 2016 at 2:08 pm #240436
    beritendershicks
    Member
    Post count: 34

    Done.

    Thanks,
    Berit

    January 14, 2016 at 2:09 pm #240438
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    January 18, 2016 at 11:23 pm #241626
    lauries
    Member
    Post count: 63

    Hi,
    I’m unable to get the last two updates through the Word Press Dashboard (even though previous updates have been available there). I’ve seen instructions to update the theme through Theme Forest / FTP. I don’t know how to do this. Can you tell me why the update is not available on the WP Dashboard and if it will be in the next couple days? Thanks.

    January 20, 2016 at 11:04 am #242200
    David Martin – Support
    Moderator
    Post count: 20834

    Hi @lauries – there could be many reasons for this, however in the past we have had issues with our auto update service.

    We recently switched providers to stop this happening. If you have an older theme version, that would likely be reliant on our old auto update provider.

    Thanks.

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