New Landing › How can we help? › Themeforest Theme Support › Dante › Theme options section problem

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    Posted in: Dante
  • December 2, 2016 at 10:36 am #304859
    Chudy22
    Member
    Post count: 4

    Hello,

    I’ve installed your theme, everything is working good, but I have a problem with “Theme options” section. It simply looks… bad (check the screenshot). Whats more, its not fully functionally. I tried to disable plugins, to reinstall, to check with child theme etc. Nothing helps.

    Please, help me 🙂 Its very possible, that im doing something wrong, but ive already installed a lot of themes and for the first time i see a problem like this.

    Best wishes,
    Maciej

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    December 2, 2016 at 10:47 am #304861
    David Martin – Support
    Moderator
    Post count: 20834

    The login details do not work. It looks like the JS/CSS assets are not loading, do you have any console JS errors?

    Thanks.

    December 2, 2016 at 10:57 am #304866
    Chudy22
    Member
    Post count: 4
    This reply has been marked as private.
    December 2, 2016 at 11:11 am #304876
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    It seems your server is blocking these resources from loading:

    Can you please contact your host and ask why this is? If you are running any security plugins please disable those and equally if you have modified any .htaccess files please revert those to the default WP standard.

    December 2, 2016 at 12:09 pm #304901
    Chudy22
    Member
    Post count: 4

    Thank you again!

    My provider replied, that the links from screenshot are incorrect (“wp-content//wp-content”). How this could happened in normal theme installation? I dont know if im doing something wrong or this is the problem on my providers side…

    December 2, 2016 at 12:16 pm #304904
    David Martin – Support
    Moderator
    Post count: 20834

    Likely during installation/restore or if you have recently migrated or changed your database settings/content.

    This is not something the theme controls as such.

    December 2, 2016 at 12:58 pm #304911
    Chudy22
    Member
    Post count: 4

    I’ve tried now to install the theme on my another, old website and domain. The same problem! I’ll try to call my provider again…

    December 2, 2016 at 1:01 pm #304912
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    ok. Let us know if necessary.

    -Rui

    December 3, 2016 at 1:44 am #305028
    Chudy22
    Member
    Post count: 4
    This reply has been marked as private.
    December 5, 2016 at 7:33 pm #305215
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    something is wrong in your WordPress installation, since it’s used twice the wp-content in the path of the files.
    The WordPress credentials you provided aren’t working, can you check?

    Also add some ftp credentials to look at your wp-config.php and htaccess.

    -Rui

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    Posted in: Dante
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